Assistant Learning & Development Manager

Sofitel Dubai Jumeirah Beach Talent Development Planning & Business Partnership • Implement ADNH Corporate Talent Development programmes, policies, and brand standards within the entity. • Develop and execute the annual Talent Development plan in alignment with business priorities, operational needs, and brand standards. • Conduct Talent Development Needs Analysis (TDNA) with Department Heads to identify capability gaps and establish learning priorities. • Design, coordinate, and deliver tailored learning initiatives for hotel and outsourced team members to strengthen operational performance, service excellence, quality standards, and guest experience. • Foster a culture of continuous learning, coaching, and professional development. • Ensure compliance with mandatory training, Talent Development standards, and quality requirements. • Monitor and evaluate the effectiveness of learning initiatives through feedback, workplace application, performance outcomes, and quality results, implementing improvements where required. Brand & Corporate Learning Standards • Implement ADNH Corporate Talent Development programmes, standards, and learning initiatives within the hotel. • Lead and facilitate brand-specific learning programmes in line with the hotel's brand standards and learning requirements. • Ensure all Talent Development programmes, learning materials, and activities comply with ADNH Corporate and brand standards. • Coordinate and monitor cross-training across the hotel, follow up on completion in line with ADNH Corporate policy, and support Heads of Department in developing colleague capabilities through workplace coaching. • Liaise with ADNH Corporate Talent Development and brand learning teams, as required, to support the implementation of learning initiatives and maintain compliance with corporate and brand requirements. • Learning Solutions & Service Excellence Implement orientation and onboarding programmes to ensure new colleagues are effectively integrated and equipped for success. • Design and develop learning pathways, curricula, and blended learning solutions aligned with Talent Development Needs Analysis (TDNA), capability gaps, business priorities, and operational needs. • Customize and deliver learning and leadership development programmes covering leadership capability, service excellence, technical and functional skills, and compliance, using effective adult learning methodologies. • Coordinate ADNH Corporate and brand-specific learning programmes, ensuring alignment with corporate requirements, brand standards, and hotel operational objectives. • Partner with Heads of Department to embed departmental SOPs, service standards, and the Sequence of Service through training, coaching, workplace observation, and on-the-job learning. • Identify capability, service, and performance gaps through operational observations, audits, guest feedback, mystery shopper results, and performance metrics; develop and support targeted learning and improvement action plans. • Evaluate learning effectiveness, transfer, workplace application, and business impact to continuously improve learning solutions, delivery methods, and operational performance. Service Excellence Champions • Manage the Departmental Trainer programme, including the selection, development, certification, and ongoing performance of Departmental Trainers. • Coordinate and facilitate Train-the-Trainer programmes to develop coaching, facilitation, and workplace learning skills. • Monitor the quality and effectiveness of workplace learning through regular observations, coaching, and spot checks. • Ensure departmental on-the-job training plans and training calendars are aligned with business needs and implemented effectively. • Review monthly on-the-job training reports, monitor progress, and support continuous improvement. • Collaborate with Heads of Department to strengthen workplace learning, support talent development, and ensure the consistent application of ADNH Corporate and brand standards. Career Development & Succession • Support the implementation of career development programmes, succession planning initiatives, and leadership development pathways. • Support performance development processes through coaching, mentoring, and targeted development plans. • Collaborate with Department Heads to identify high-potential colleagues and support the creation of individual development plans. • Support internal growth and promotion readiness through structured learning interventions. Talent Development Operations, Digital Learning & Reporting • Implement and track Talent Development Needs Analysis (TDNA) action plans, monitoring progress against identified learning and development priorities. • Develop and manage the annual Talent Development calendar, coordinating departmental training plans and on-the-job tra

• Bachelor’s degree in Human Resources, Hospitality Management, Education, or related field • Minimum 3 years of experience in Learning & Development, preferably within the hospitality industry • Strong facilitation, presentation, and instructional design skills • Knowledge of adult learning principles and modern training methodologies • Familiarity with Learning Management Systems and training analytics • Excellent communication, interpersonal, and organizational skills • Passion for people development and service excellenc

Talent Development Planning & Business Partnership • Implement ADNH Corporate Talent Development programmes, policies, and brand standards within the entity. • Develop and execute the annual Talent Development plan in alignment with business priorities, operational needs, and brand standards. • Conduct Talent Development Needs Analysis (TDNA) with Department Heads to identify capability gaps and establish learning priorities. • Design, coordinate, and deliver tailored learning initiatives for hotel and outsourced team members to strengthen operational performance, service excellence, quality standards, and guest experience. • Foster a culture of continuous learning, coaching, and professional development. • Ensure compliance with mandatory training, Talent Development standards, and quality requirements. • Monitor and evaluate the effectiveness of learning initiatives through feedback, workplace application, performance outcomes, and quality results, implementing improvements where required. Brand & Corporate Learning Standards • Implement ADNH Corporate Talent Development programmes, standards, and learning initiatives within the hotel. • Lead and facilitate brand-specific learning programmes in line with the hotel's brand standards and learning requirements. • Ensure all Talent Development programmes, learning materials, and activities comply with ADNH Corporate and brand standards. • Coordinate and monitor cross-training across the hotel, follow up on completion in line with ADNH Corporate policy, and support Heads of Department in developing colleague capabilities through workplace coaching. • Liaise with ADNH Corporate Talent Development and brand learning teams, as required, to support the implementation of learning initiatives and maintain compliance with corporate and brand requirements. • Learning Solutions & Service Excellence Implement orientation and onboarding programmes to ensure new colleagues are effectively integrated and equipped for success. • Design and develop learning pathways, curricula, and blended learning solutions aligned with Talent Development Needs Analysis (TDNA), capability gaps, business priorities, and operational needs. • Customize and deliver learning and leadership development programmes covering leadership capability, service excellence, technical and functional skills, and compliance, using effective adult learning methodologies. • Coordinate ADNH Corporate and brand-specific learning programmes, ensuring alignment with corporate requirements, brand standards, and hotel operational objectives. • Partner with Heads of Department to embed departmental SOPs, service standards, and the Sequence of Service through training, coaching, workplace observation, and on-the-job learning. • Identify capability, service, and performance gaps through operational observations, audits, guest feedback, mystery shopper results, and performance metrics; develop and support targeted learning and improvement action plans. • Evaluate learning effectiveness, transfer, workplace application, and business impact to continuously improve learning solutions, delivery methods, and operational performance. Service Excellence Champions • Manage the Departmental Trainer programme, including the selection, development, certification, and ongoing performance of Departmental Trainers. • Coordinate and facilitate Train-the-Trainer programmes to develop coaching, facilitation, and workplace learning skills. • Monitor the quality and effectiveness of workplace learning through regular observations, coaching, and spot checks. • Ensure departmental on-the-job training plans and training calendars are aligned with business needs and implemented effectively. • Review monthly on-the-job training reports, monitor progress, and support continuous improvement. • Collaborate with Heads of Department to strengthen workplace learning, support talent development, and ensure the consistent application of ADNH Corporate and brand standards. Career Development & Succession • Support the implementation of career development programmes, succession planning initiatives, and leadership development pathways. • Support performance development processes through coaching, mentoring, and targeted development plans. • Collaborate with Department Heads to identify high-potential colleagues and support the creation of individual development plans. • Support internal growth and promotion readiness through structured learning interventions. Talent Development Operations, Digital Learning & Reporting • Implement and track Talent Development Needs Analysis (TDNA) action plans, monitoring progress against identified learning and development priorities. • Develop and manage the annual Talent Development calendar, coordinating departmental training plans and on-the-job tra