Front Office Agent - (Saudi National)

Raffles Makkah Palace Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Greet, check in and settle guest accounts while ensuring all service standards are followed Assist guests regarding hotel facilities in an informative and helpful way Respond to each guest who approaches the Reception Desk Drive rate through up-selling room brands Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned

• Proficiency in English (verbal and written), second language an asset • Previous customer related experience preferred • Previous PMS experience an asset • Computer literate in Microsoft Window applications an asset • Must possess a professional presentation • Strong interpersonal and problem solving abilities • Highly responsible & reliable • Ability to work well under pressure in a fast paced environment • Ability to work cohesively as part of a team • Ability to focus attention on guest needs, remaining calm and courteous at all times

Consistently offer professional, friendly and engaging service. Greet, check in and settle guest accounts while ensuring all service standards are followed. Assist guests regarding hotel facilities in an informative and helpful way. Respond to each guest who approaches the Reception Desk. Drive rate through up-selling room brands. Follow department policies, procedures and service standards. Follow all safety policies. Other duties as assigned.