Guest Service Agent

Novotel Abu Dhabi Al Bustan First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries. • Welcomes guests and takes care of them from their arrival through to departure • Maintain cashier float and ensure accurate daily report of all money received • Contributes to guests' permanent satisfaction by providing high-quality services throughout their stay • Helps meet the department's quantitative targets through his/her sales efforts • Helps encourage guest loyalty by developing friendly, personalized relationships • Ensures that administrative procedures never take priority over guest relations • Anticipates guests' needs and takes them into consideration • Deals swiftly, efficiently and sensitively to guest complaints and follows through • Ensure front desk work area is kept clean and in an orderly state at all times.

Service focused personality is essential; experience is an asset. Prior experience working with Opera & PMS or a related system. Fluency in English Bachelors or diplomas/certifications are required.  Relevant experience is a must within Hotel industry.

Welcomes guests and takes care of them from their arrival through to departure. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries. Maintain cashier float and ensure accurate daily report of all money received. Contributes to guests' permanent satisfaction by providing high-quality services throughout their stay. Helps meet the department's quantitative targets through his/her sales efforts. Helps encourage guest loyalty by developing friendly, personalized relationships. Ensures that administrative procedures never take priority over guest relations. Anticipates guests' needs and takes them into consideration. Deals swiftly, efficiently and sensitively to guest complaints and follows through. Ensure front desk work area is kept clean and in an orderly state at all times.