CID Data Entry Agent

Novotel Abu Dhabi Al Bustan Being a Novotel & Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: As a CID Data Entry Agent, your main responsivity will be to update the guest's information in CID system. Update promptly (within two hours from guest arrival or departure) all guest information in the CID system (check in and check out) in the online system of the Novotel & Adagio simultaneously. Follow all relevant Front Office procedures linked to the CID system Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team Maintain the CID log book every shift reporting the system status, count and any issues needs to be handed over or followed up Ensure that all guest documentations are available and up-to-date Helps encourage guest loyalty by developing friendly, personalized relationships Ensures that administrative procedures never take priority over guest relations Anticipates guests' needs and takes them into consideration Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team Conveys the brand and hotel image through his/her irreproachable attitude Maintain an up to date knowledge of the hotel and local services Report for duty punctually wearing the correct uniform and name tag Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety Comply with local legislation as required Respond to any changes in the department as dictated by the needs of the hotel Attend training and meetings as and when required

• Good interpersonal skills, guest oriented and service minded • Team spirit • Service focused personality is essential • Good presentation and confident speaking skills • Prior experience working with CID or a related system • Fluent in English & Arabic

Update guest information in the CID system promptly (within two hours from guest arrival or departure) in the online system of the hotel; perform check-in and check-out data updates; follow Front Office procedures linked to CID; inform Manager/Supervisor of system or data issues; maintain CID log book per shift; ensure guest documentation is available and up-to-date; contribute to guest loyalty through personalized service; prioritize guest relations over administrative procedures; anticipate guest needs; respond to guest complaints and relay information to relevant departments; represent the hotel brand with professional appearance and conduct; stay informed on hotel and local services; report for duty punctually in proper uniform; adhere to health, safety, and hotel policies; participate in trainings and meetings as required