Front Desk Agent

Fairmont Dubai At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Guests and Visitors is an integral part of our operations. As a Front Desk Agent you will greet arriving Guests and settle their accounts for the Hotel at the Reception Desk by providing a warm, personal welcome and offering assistance to Guests throughout the duration of their stay. Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Demonstrate Fairmont’s brand service plus standards in all interactions Provide a warm welcome & fond farewell to guests and assists Guests’ according to brand standards Remain observant and respond to each Guest who approaches the Reception Desk Is an ambassador of Fairmont Dubai by providing an excellent first impression Maintain a perpetual presence on the Reception Desk throughout the hours of the shift Greet all Guests courteously, using the Guest’s name whenever possible Follow Hotel’s telephone etiquette standards Follow Occupational Health & Safety regulations Ensure adherence to Fairmont’s Code of Ethics Drive Rate & RevPAR through up-selling room brand

Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills Proficient in English language (verbal & written), second language is an asset Must be able to handle a multitude of tasks in an intense, ever changing environment while remaining calm and collective Must be flexible in terms of working hours 2 years minimum experience in customer service A hospitality diploma is an asset Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended Must have the ability to handle cash effectively and accurately

Demonstrate Fairmont’s brand service plus standards in all interactions Provide a warm welcome & fond farewell to guests and assists Guests’ according to brand standards Remain observant and respond to each Guest who approaches the Reception Desk Is an ambassador of Fairmont Dubai by providing an excellent first impression Maintain a perpetual presence on the Reception Desk throughout the hours of the shift Greet all Guests courteously, using the Guest’s name whenever possible Follow Hotel’s telephone etiquette standards Follow Occupational Health & Safety regulations Ensure adherence to Fairmont’s Code of Ethics Drive Rate & RevPAR through up-selling room brand