Housekeeping Supervisor -Saudis Only

Makkah Clock Royal Tower A Fairmont Hotel Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Lead and supervise the day-to-day operation of the department to ensure service standards are followed Handle Guest concerns and react quickly, logging and notifying the proper areas Actively participate in daily briefing, daily warm up and department meetings Ensure Room Attendants are informed daily about priorities in their section Follow departmental policies and procedures Report necessary maintenance items Follow all safety and sanitation policies Other duties as assigned

Proficient in English (verbal & written) essential High school diploma or equivalent preferred Minimum 1 year experience in a supervisory capacity in a hotel housekeeping environment Proven training skills Experience with Hotel Property Management System, Micros-Fidelio desirable Proactive with a meticulous eye for detail Strong organizational, supervisory and communication skills Able to convey information and ideas clearly Ability to evaluate and select among alternative courses of action quickly and accurately Work well in stressful, high-pressure situations Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service; Lead and supervise the day-to-day operation of the department to ensure service standards are followed; Handle guest concerns and react quickly, logging and notifying the proper areas; Actively participate in daily briefing, daily warm up and department meetings; Ensure Room Attendants are informed daily about priorities in their section; Follow departmental policies and procedures; Report necessary maintenance items; Follow all safety and sanitation policies; Other duties as assigned.