Airport Greeter (Saudi National Only)

Faena The Red Sea JOB OVERVIEW The Airport Greeter is responsible for welcoming guests upon arrival and departure at the airport, ensuring a seamless, warm, and luxurious first and last impression of FAENA, The Red Sea. The role includes assisting with meet-and-greet services, coordinating transportation, supporting luggage handling, and facilitating smooth transfers between the airport and the resort while delivering attentive, professional, and personalized guest service in line with ultra-luxury hospitality standards. DUTIES AND RESPONSIBILITIES Welcome guests at the airport with a warm, professional, and personalized greeting. Assist guests during arrival and departure procedures to ensure a smooth airport experience. Identify and escort VIP guests, ensuring priority handling and special attention. Coordinate guest transfers between the airport and the resort, including transportation arrangements. Assist with luggage handling and ensure safe transfer of guest belongings to vehicles or resort representatives. Liaise with airport authorities, immigration staff, and transportation providers when necessary to facilitate guest movement. Monitor flight arrivals and departures to ensure timely coordination of guest services. Communicate guest arrivals, delays, or special requirements to the resort team. Provide guests with accurate information about resort transfers, timing, and services. Handle guest inquiries, concerns, or last-minute changes with professionalism and efficiency. Ensure all meet-and-greet signage, materials, and welcome setups are properly prepared. Maintain a polished and professional appearance in line with luxury hospitality standards. Support VIP protocols and ensure discreet, personalized service for high-profile guests. Coordinate closely with Concierge, Transportation, and Front Office teams. Ensure guest privacy, confidentiality, and security at all times. Maintain a calm and organized presence in busy airport environments. Report any operational issues, delays, or incidents promptly to management. Deliver a seamless transition from airport arrival to resort experience reflecting FAENA The Red Sea’s luxury standards.

QUALIFICATIONS DESIRED  High school diploma or equivalent required; hospitality or tourism training preferred.  1–3 years of experience in guest services, airport operations, concierge, or luxury hospitality.  Previous experience in a luxury hotel or resort environment is an advantage.  Familiarity with airport procedures, arrival/departure processes, and VIP handling preferred.  Proficiency in English; additional languages are an advantage.  Basic knowledge of local transportation and travel coordination.

Welcome guests at the airport with a warm, professional, and personalized greeting. Assist guests during arrival and departure procedures to ensure a smooth airport experience. Identify and escort VIP guests, ensuring priority handling and special attention. Coordinate guest transfers between the airport and the resort, including transportation arrangements. Assist with luggage handling and ensure safe transfer of guest belongings to vehicles or resort representatives. Liaise with airport authorities, immigration staff, and transportation providers when necessary to facilitate guest movement. Monitor flight arrivals and departures to ensure timely coordination of guest services. Communicate guest arrivals, delays, or special requirements to the resort team. Provide guests with accurate information about resort transfers, timing, and services. Handle guest inquiries, concerns, or last-minute changes with professionalism and efficiency. Ensure all meet-and-greet signage, materials, and welcome setups are properly prepared. Maintain a polished and professional appearance in line with luxury hospitality standards. Support VIP protocols and ensure discreet, personalized service for high-profile guests. Coordinate closely with Concierge, Transportation, and Front Office teams. Ensure guest privacy, confidentiality, and security at all times. Maintain a calm and organized presence in busy airport environments. Report any operational issues, delays, or incidents promptly to management. Deliver a seamless transition from airport arrival to resort experience reflecting FAENA The Red Sea’s luxury standards.