Host/Hostess

Faena The Red Sea JOB OVERVIEW The Host/Hostess is responsible for warmly welcoming and seating guests at FAENA dining outlets, ensuring a smooth and elegant arrival experience. The role manages reservations, coordinates table allocation, and sets the tone for exceptional guest service in line with the resort’s luxury hospitality standards. DUTIES AND RESPONSIBILITIES Greet and welcome guests warmly upon arrival, creating a positive first impression. Manage guest reservations, waitlists, and table assignments efficiently and accurately. Escort guests to tables and present menus while ensuring a seamless seating experience. Coordinate table flow with service and kitchen teams to optimize seating capacity and service efficiency. Monitor dining area readiness, cleanliness, and ambiance before and during service. Handle guest inquiries, special requests, and seating preferences professionally. Communicate effectively with F&B service staff regarding table status and guest needs. Assist in managing peak-time seating to minimize wait times and ensure guest satisfaction. Maintain accurate reservation records using the restaurant management system. Support VIP guest recognition and ensure personalized service standards are upheld. Handle guest complaints or concerns calmly and escalate when necessary. Ensure compliance with service standards, grooming, and presentation guidelines. Coordinate with restaurant supervisors and managers to ensure smooth operations. Assist in promoting restaurant offerings, events, and special experiences when required.

QUALIFICATIONS DESIRED  High school diploma or equivalent required; hospitality training is an advantage.  1–2 years of experience in guest service, front desk, or F&B hosting role preferred.  Basic understanding of restaurant operations and guest flow management.  Familiarity with reservation systems or POS/booking platforms is an advantage.  Fluency in English required; additional languages are an advantage.

Greet and welcome guests warmly upon arrival, creating a positive first impression. Manage guest reservations, waitlists, and table assignments efficiently and accurately. Escort guests to tables and present menus while ensuring a seamless seating experience. Coordinate table flow with service and kitchen teams to optimize seating capacity and service efficiency. Monitor dining area readiness, cleanliness, and ambiance before and during service. Handle guest inquiries, special requests, and seating preferences professionally. Communicate effectively with F&B service staff regarding table status and guest needs. Assist in managing peak-time seating to minimize wait times and ensure guest satisfaction. Maintain accurate reservation records using the restaurant management system. Support VIP guest recognition and ensure personalized service standards are upheld. Handle guest complaints or concerns calmly and escalate when necessary. Ensure compliance with service standards, grooming, and presentation guidelines. Coordinate with restaurant supervisors and managers to ensure smooth operations. Assist in promoting restaurant offerings, events, and special experiences when required.