Reservations Manager (Saudi National Only)

FAENA RED SEA JOB OVERVIEW The Reservations Manager leads the Reservations department for FAENA The Red Sea, setting the standard of warmth, artistry, and precision that defines every guest’s first impression of the FAENA Culture. The role is responsible for the strategic and operational management of the reservations function, driving revenue performance and ensuring every booking journey reflects the sophistication, exclusivity, and emotive storytelling of the FAENA brand. The Reservations Manager partners closely with Revenue Management, Front Office, Sales & Marketing, and Guest Experience teams to translate FAENA’s vision of curated indulgence into flawless, personalised booking experiences from first inquiry to arrival. DUTIES AND RESPONSIBILITIES Champion and reinforce a culture of warmth, precision, and pride within the reservations function, consistent with the FAENA Culture. Oversee day-to-day reservations operations across all channels (phone, email, OTAs, GDS, direct website) ensuring accuracy, efficiency, and an exceptional guest experience at every touchpoint. Set, monitor, and enforce reservations standards, scripts, and service protocols aligned with FAENA’s luxury positioning and brand voice. Partner with the Director of Revenue Management to implement pricing strategy, rate integrity, availability controls, and inventory allocation across all distribution channels. Analyse booking pace, pickup, denials, and cancellation trends; recommend action plans to maximise occupancy and RevPAR. Review and approve complex, VIP, and high-value reservations, ensuring bespoke arrangements are curated and flawlessly executed. Champion upselling and cross-selling of room categories, experiences, and packages to elevate guest journeys and drive ancillary revenue. Ensure the Property Management System (PMS) and all channel managers reflect accurate rates, availability, and content at all times. Collaborate with Front Office, Housekeeping, and Guest Experience teams to guarantee seamless arrivals, departures, and fulfilment of special requests. Handle guest escalations and booking-related service recovery with discretion, empathy, and a solutions-first approach. Conduct regular audits of reservation records for accuracy, completeness, and compliance with brand standards and data privacy regulations. Prepare and present reservations performance reports, forecasts, and departmental budgets to senior leadership. Recruit, train, and evaluate reservations team members; conduct performance reviews and identify development opportunities. Maintain deep knowledge of resort offerings, experiences, promotions, and the destination to inspire and inform the guest journey. Manage overbooking strategy and inventory control in coordination with Revenue Management, minimising risk while optimising occupancy. Stay current on luxury hospitality trends, competitor positioning, and guest expectations, bringing insights back to elevate the FAENA offering.

QUALIFICATIONS DESIRED Bachelor’s degree in Hospitality Management, Business, or related field preferred. Minimum 4–6 years of progressive experience in reservations or revenue-related roles within luxury hospitality, including at least 1–2 years in a supervisory or managerial capacity. Proven experience with Property Management Systems (PMS), Central Reservation Systems (CRS), GDS, and channel management platforms. Strong understanding of hotel/resort operations, rate structures, revenue management principles, and distribution strategy. Pre-opening experience within a luxury resort or lifestyle brand is an advantage. Fluency in English required; additional languages are a strong advantage.

Lead the Reservations department for FAENA The Red Sea, setting warmth, artistry, and precision in every guest interaction. Oversee day-to-day reservations operations across all channels (phone, email, OTAs, GDS, direct website) ensuring accuracy, efficiency, and exceptional guest experience. Develop and enforce reservations standards, scripts, and service protocols aligned with FAENA’s luxury positioning. Partner with Revenue Management to implement pricing, rate integrity, and inventory controls across channels. Analyze booking pace, pickups, denials, and cancellations; recommend actions to maximize occupancy and RevPAR. Review and approve complex, VIP, and high-value reservations; curate bespoke arrangements. Promote upselling and cross-selling of rooms, experiences, and packages. Ensure PMS and channel managers reflect accurate rates, availability, and content. Collaborate with Front Office, Housekeeping, and Guest Experience teams to ensure smooth arrivals/departures and fulfillment of special requests. Handle guest escalations and booking-related service recovery. Conduct regular audits of reservations for accuracy and compliance with brand standards and privacy regulations. Prepare and present reservations performance reports, forecasts, and departmental budgets. Recruit, train, and evaluate reservations staff; conduct performance reviews and development plans. Maintain knowledge of resort offerings and promotions to inform guest journeys. Manage overbooking strategy and inventory in coordination with Revenue Management. Stay informed on luxury hospitality trends and competitor positioning.