Bell/Luggage Attendant - Raffles The Red Sea

RAFFLES THE RED SEA Key Responsibilities Arrival & Departure Excellence : Warmly greet guests at the entrance within seconds of arrival, using their names and titles whenever possible. Assist with opening car doors and safely unloading or loading luggage. Luggage Management : Ensure the "safe keeping" of all incoming, outgoing, and stored baggage. This includes accurate tagging, organizing the luggage room into Arrival, Departure, and Long-Term sections, and maintaining a clear logbook. Rooming & Orientation : Escort guests to their rooms and provide a professional orientation, explaining room features such as light switches, Wi-Fi, and amenities in an engaging way. Property Ambassadorship : Maintain a constant presence in the lobby to offer assistance. Act as a "storyteller" by sharing knowledge about the hotel's heritage, local attractions, and facilities. Operational Support : Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest transitions. Deliver messages, newspapers, and parcels promptly to guest rooms.

Performance Standards & Requirements Grooming : Uphold impeccable grooming and personal presentation standards aligned with ultra-luxury expectations. Physical Demands : Ability to stand for long periods and frequently lift or push/pull up to 50 lbs. Service Excellence : Adhere to Raffles' Local Standard Operating Procedures (LSOP) and Leading Quality Assurance (LQA) standards. Discretion : Maintain strict confidentiality regarding guest movements and information. Desired Qualifications Experience : Typically at least 1–2 years in a luxury 5-star hospitality environment. Education : High school diploma or equivalent is required; a degree in Hospitality Management is often an asset. Skills : Excellent communication skills in English; additional languages (for example Arabic) are highly desirable.

Arrival & Departure Excellence: Warmly greet guests at the entrance within seconds of arrival, using their names and titles whenever possible. Assist with opening car doors and safely unloading or loading luggage. Luggage Management: Ensure the 'safe keeping' of all incoming, outgoing, and stored baggage. This includes accurate tagging, organizing the luggage room into Arrival, Departure, and Long-Term sections, and maintaining a clear logbook. Rooming & Orientation: Escort guests to their rooms and provide a professional orientation, explaining room features such as light switches, Wi-Fi, and amenities in an engaging way. Property Ambassadorship: Maintain a constant presence in the lobby to offer assistance. Act as a 'storyteller' by sharing knowledge about the hotel's heritage, local attractions, and facilities. Operational Support: Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest transitions. Deliver messages, newspapers, and parcels promptly to guest rooms.