Butler - Raffles The Red Sea

RAFFLES THE RED SEA - Key Roles & Responsibilities: Personalized Service: Act as the primary point of contact for guests, providing intuitive and personalized assistance from pre-arrival to departure. Guest Arrival & Departure: Facilitate seamless check-in and check-out experiences within the privacy of the guest’s villa or suite. Valet Services: Oversee professional packing and unpacking services, garment pressing, and shoe shining to the highest luxury standards. Food & Beverage Coordination: Manage in-villa dining experiences, including the service of afternoon tea, evening canapés, and private meals, ensuring excellence in presentation. Experience Curation: Anticipate guest preferences to curate "sensory journeys" and bespoke itineraries, fostering a culture of storytelling around the resort’s offerings. Inter-Departmental Liaison: Ensure seamless coordination with Culinary, Housekeeping, and Concierge teams to enhance guest experiences across all touchpoints. Brand Philosophy: Uphold the brand’s "Emotional Luxury" philosophy, ensuring every guest interaction is characterized by graciousness and sophistication. Standards & Compliance: Maintain hygiene, safety, and service standards in line with Raffles and Accor policies. Sustainability: Integrate the resort's sustainability ethos into daily operations, ensuring mindful use of resources and promotion of local cultural experiences.

- Personal Attributes & Experience: Education:  Bachelor’s degree in hospitality management or a related field. Experience: Minimum 4–6 years of experience in luxury hospitality, with specific experience in Butler service or Front Office management within a luxury hotel or resort. Skills: Strong leadership, communication, and guest relations skills, with an extreme eye for detail. Language: Fluent in English; Arabic and other languages are considered a significant asset. Cultural Sensitivity: Deep understanding of luxury service etiquette and the cultural values of the Kingdom of Saudi Arabia. Pre-opening: Experience in a pre-opening environment is highly desirable.

Act as the primary point of contact for guests, providing intuitive and personalized assistance from pre-arrival to departure. Facilitate seamless check-in and check-out experiences within the privacy of the guest’s villa or suite. Oversee professional packing and unpacking services, garment pressing, and shoe shining to the highest luxury standards. Manage in-villa dining experiences, including the service of afternoon tea, evening canapés, and private meals, ensuring excellence in presentation. Anticipate guest preferences to curate 'sensory journeys' and bespoke itineraries, fostering a culture of storytelling around the resort’s offerings. Ensure seamless coordination with Culinary, Housekeeping, and Concierge teams to enhance guest experiences across all touchpoints. Uphold the brand’s 'Emotional Luxury' philosophy, ensuring every guest interaction is characterized by graciousness and sophistication. Maintain hygiene, safety, and service standards in line with Raffles and Accor policies. Integrate the resort's sustainability ethos into daily operations, ensuring mindful use of resources and promotion of local cultural experiences.