IT Service Desk Specialist

Apply now » Apply now Start applying with LinkedIn Apply Now Start Please wait... Job Title: IT Service Desk Specialist Job Published On: Oct 28, 2026 Job Location: Jeddah (Headquarter), SA Job Role Description: GENERAL INFORMATION Job Title: IT Service Desk Specialist Function: Finance Department: Information Technology Section: IT Operations REPORTING AND INTERACTION LINES Reports to: IT Service Desk Sr. Specialist Supervises: IT Service Desk Officer JOB DESCRIPTION ROLE PURPOSE This role main responsibilities to provide first level support and technical assistance and support related to all SGS employees with computer, systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. ROLES & RESPONSIBILITIES Operational Contribute and implement an annual Helpdesk Operating Plan, in line with SGS’s IT strategy Assist in the development, updating, and implementation of an incident handling process to ensure that SLAs are being met, escalated, and assessed effectively Undertake the effective and efficient process of level 1 IT requests and issue in a timely manner Prioritise IT-related issues faced by end-users based on their severity Contribute the efficient escalation to level 2 and level 3 IT teams when necessary Oversee and ensure constant communication and coordination within SGS to satisfy support requirements Develop and maintain of an up-to-date and comprehensive log of IT requests and issues. Deliver IT services to end user (help desk, service maintenance, service management, special airport systems, network and communications, systems and database/ datacenter, physical security systems) Contribute in operate IT infrastructure solutions and manage and execute day to day operational activities in line with defined policies, processes, and service level agreements Implement the installation and resolution of hardware problems Deliver end-user hardware (computers, laptops, tablet, etc.) and applications (email, calendar, directory tools, word processing software, etc.) in SGS’s HQ and airports Contribute in execute Disaster Recovery for the IT function in line with corporate initiative Implement appropriate level of Business Continuity Management measures for counteracting interruptions to business activities. Assist management of vendor providers in coordination with IT Strategy. JOB REQUIREMENTS QUALIFICATIONS Minimum Education Required Minimum of a bachelor’s degree in a relevant field is required e.g., Computer Science or Management Information Systems Professional Certifications Required Not Applicable EXPERIENCE Years of experience Minimum of 4 – 6 years in relevant field or similar job. LANGUAGES Language Proficiency Level Beginner Intermediate Advanced 1 English x COMPETENCIES Core Competencies 1 Customer Centric : Building strong customer relationships and delivering customer-centric solutions 2 Takes Initiative : Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm 3 Accountable : Holding self and others accountable to meet commitments 4 Collaborative : Building partnerships and working collaboratively with others to meet shared objectives 5 Communicative : Developing and delivering effective communications that convey a clear understanding of the unique needs of different audiences 6 Trustworthy : Gaining the confidence and trust of others through honesty, integrity, and authenticity Custom Field 5: Country/Region: SA Apply now » Apply now Start applying with LinkedIn Apply Now Start Please wait... Find similar jobs: Please Click here to View All The Jobs About Us Our Services Investor News Room Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © SGS 2022. All Rights Reserved. × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline

ROLE PURPOSE This role main responsibilities to provide first level support and technical assistance and support related to all SGS employees with computer, systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. OPERATIONS Contribute and implement an annual Helpdesk Operating Plan, in line with SGS’s IT strategy Assist in the development, updating, and implementation of an incident handling process to ensure that SLAs are being met, escalated, and assessed effectively Undertake the effective and efficient process of level 1 IT requests and issue in a timely manner Prioritise IT-related issues faced by end-users based on their severity Contribute the efficient escalation to level 2 and level 3 IT teams when necessary Oversee and ensure constant communication and coordination within SGS to satisfy support requirements Develop and maintain of an up-to-date and comprehensive log of IT requests and issues. Deliver IT services to end user (help desk, service maintenance, service management, special airport systems, network and communications, systems and database/ datacenter, physical security systems) Contribute in operate IT infrastructure solutions and manage and execute day to day operational activities in line with defined policies, processes, and service level agreements Implement the installation and resolution of hardware problems Deliver end-user hardware (computers, laptops, tablet, etc.) and applications (email, calendar, directory tools, word processing software, etc.) in SGS’s HQ and airports Contribute in execute Disaster Recovery for the IT function in line with corporate initiative Implement appropriate level of Business Continuity Management measures for counteracting interruptions to business activities. Assist management of vendor providers in coordination with IT Strategy.