Administrator - Desk Side Services, AMT Asset Management Software

Job Description Administrator - Desk Side Services, AMT Asset Management Software Others, Dubai Job Summary Job Summary : Contractor will provide Desktop Support Services - Dedicated, which will meet, but is not limited to the following: • 3-5 years of experience in Desktop Support • Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support • Able to provide standby support (via call) for after office hours including Saturday, Sunday, and public holidays for Company’s General Manager level and above • Deliver VIP customer experience to the highest standards, aligned to Company’s values • Actively contribute to the smooth running of the IT processes and procedures • Provide day-to-day support on a variety of technology issues covering problem isolation and resolution of all end user IT related matters • Applications, networks (LAN, WAN and Wi-Fi), hardware (desktop, laptop, mobile devices, printers, etc.) • Incident and service management through SNOW • Act as a single point of contact for Company’s executive level management incident resolution, and coordinating with other resolver group to ensure the reported incident is resolved/escalated as required • Deployment and maintenance of end-point devices (desktops, laptops, mobile devices, etc.) • Providing technical on-site, face to face VIP IT support within a Business as Usual (“BAU”) environment, including installation, troubleshooting, problem resolution and maintenance • Experience of supporting as many of the following as possible: Windows 7 and 10, MS Office 2010/2013/2016/365, Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile device management (such as Microsoft InTune) • Responding to customer questions regarding operation and malfunctions • Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction • Proven track record of problem ownership and resolutions, as well as working with product authority, external vendor support teams/third parties • Must have a broad background in hardware support for both laptops and mobile phones (iOS/Android) • BAU work experience; face to face IT hardware and software support experience Key Responsibilities Job Responsibilities : Same as above Skill Requirements Skill Requirement : Same as above Other Requirements Other Requirement : This is TP replacement Demand Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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3-5 years of experience in Desktop Support. Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support. Able to provide standby support (via call) for after office hours including Saturday, Sunday, and public holidays for Company’s General Manager level and above. Responding to customer questions regarding operation and malfunctions. Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction. BAU work experience; face to face IT hardware and software support experience. Must have a broad background in hardware support for both laptops and mobile phones (iOS/Android). Experience of supporting as many of the following as possible: Windows 7 and 10, MS Office 2010/2013/2016/365, Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile device management (such as Microsoft InTune).

Desk Side Services support including on-site VIP IT support, installation, troubleshooting, problem resolution and maintenance; incident and service management through SNOW; act as single point of contact for executive level management incident resolution and coordination with other resolver groups; deployment and maintenance of end-point devices; provision of on-site technical support for end-user IT issues; maintain IT processes and procedures; provide day-to-day support across applications, networks, hardware; ensure VIP customer experience aligned to company values.