General Manager / Compound Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Requirements for Compound Manager / General Manager: The ideal candidate must be suited to for the role of Compound Manager / General Manager, who is the single most critical onsite leadership position responsible for the strategic and operational management of the compound (apartments, villas, and suites), commercial units, and extensive amenity facilities (cinema, restaurant, gym, spa, swimming pools, sports courts, and green spaces) across a 259,797 sqm site. This role requires a seasoned property management professional with deep operational expertise in mixed-use or large-scale residential communities, proven leadership capability, financial acumen, and the cultural awareness necessary to manage high-quality residential assets in the Kingdom of Saudi Arabia. The successful candidate will serve as the primary point of contact for the client, ensuring the compound operates as a premier lifestyle destination that justifies its premium positioning within Riyadh's competitive residential market. Job Description: The Compound Manager will provide unified leadership across all functions, including property management, facilities management (through FM integration), financial administration, leasing, customer experience, health & safety, compliance, and community engagement, whilst maintaining transparent, proactive communication with the client and delivering measurable performance against defined KPIs including 95%+ occupancy, 85%+ resident satisfaction (NPS), and cost control within approved budgets. The role is to report directly to the Senior Director- Head of Building Management-(PAMS). Representing the onsite PM team. This will involve leading and overseeing the quality assurance and quality control of the day-to-day property management services, operations, transitions management (which involves taking the building into a multi-let asset), in accordance with the best practices in the industry. The candidate shall be able to confidently oversee the provision of OPEX and CAPEX budgeting requirements, overview financial forecasts and P&L’s; prepare and submit weekly, monthly, quarterly, and annual reports to the clients; the preparation of governance documents, property operations plan, guidelines, property regulations/rules, policies and procedures, procurement request for approvals, etc. The candidate shall be knowledgeable and confident enough to lead a team and consult with clients, tenants, and contractors, exercising good negotiation skills with experienced professionals in multinational organisations and international tenants. The candidate will be responsible for the maintenance and accuracy of the property management systems (CRM/BMS/CAFM) and ensure that the TFM service providers are keeping systems up to date and that the TFM staff receive training and advice on using the systems. The candidate will be responsible for liaising and advising the clients on changes to local law and legislation that may affect the operations of the property and seek approval and direction on implementing / cascading directives that will affect the day-to-day operations of the site. Key Responsibilities 1. Strategic Leadership & Stakeholder Management - Serve as the client’s single point of contact for all operational, financial, and strategic matters relating to the compound. - Develop and implement annual Property Operating Plans aligned with the client's investment objectives and Vision 2030 commitments. - Maintain proactive, transparent communication with the leadership team through structured monthly, quarterly, and annual reporting cycles. - Build and maintain professional relationships with key stakeholders including government ministries (MoMRA, Civil Defence, Ministry of Labour), local authorities (Riyadh Municipality), utilities, and community representatives. - Lead annual business planning processes, incorporating market intelligence, demographic trends, and competitive positioning analysis to inform strategic decision-making. - Represent JLL's values of teamwork, ethics, and excellence, ensuring the compounds brand reputation as Riyadh's premier residential destination. 2. Operational Excellence & Service Delivery - Oversee seamless integration of all property management functions (leasing, financial administration, resident services, community engagement) with facilities management operations (hard and soft FM s

The ideal candidate must be suited to for the role of Compound Manager / General Manager, who is the single most critical onsite leadership position responsible for the strategic and operational management of the compound (apartments, villas, and suites), commercial units, and extensive amenity facilities (cinema, restaurant, gym, spa, swimming pools, sports courts, and green spaces) across a 259,797 sqm site. This role requires a seasoned property management professional with deep operational expertise in mixed-use or large-scale residential communities, proven leadership capability, financial acumen, and the cultural awareness necessary to manage high-quality residential assets in the Kingdom of Saudi Arabia.

Strategic Leadership & Stakeholder Management: Serve as the client’s single point of contact for all operational, financial, and strategic matters relating to the compound. Develop and implement annual Property Operating Plans aligned with the client's investment objectives and Vision 2030 commitments. Maintain proactive, transparent communication with the leadership team through structured monthly, quarterly, and annual reporting cycles. Build and maintain professional relationships with key stakeholders including government ministries (MoMRA, Civil Defence, Ministry of Labour), local authorities (Riyadh Municipality), utilities, and community representatives. Lead annual business planning processes, incorporating market intelligence, demographic trends, and competitive positioning analysis to inform strategic decision-making. Represent JLL's values of teamwork, ethics, and excellence, ensuring the compounds brand reputation as Riyadh's premier residential destination. Operational Excellence & Service Delivery: Oversee seamless integration of all property management functions (leasing, financial administration, resident services, community engagement) with facilities management operations (hard and soft FM services).