Facilties Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the appropriate Senior Facilities Manager (SFM). In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual Key Performance Indicators and Service Level Agreements. The FM will provide operational leadership and ensure the account objectives are met in the Region. The role will have functional accountability for an assigned number of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction. The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. service providers, contractors, and building employees) to achieve the goals. The FM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients. · Develop, gain consensus for, and implement the Best Practice/ Building Operation Plan for assigned portfolio. · Work with the Financial Manager to prepare the annual budgets for NCR and to work with suppliers to develop and deliver the annual budget with best practice FM operational support and administer the works to ensure budget compliance. · Assist with the development and maintenance of the Scope of Services, Service Level Agreements and Key Performance Indicators that have been formally agreed with CRE and the local NCR Business Units that support the FM Budget. · Ensure that a programme of regular management reports are completed accurately and comprehensively to track operational and financial performance. Reports include Savings Tracker, monthly Outlook Variance reporting and monthly outlook forecast reporting. · Assist the Client with the development of the property budgets and forecasts in accordance with the financial timetable. Responsible for collection of fees from client and tracking of outstanding payments. · Inspect facilities and equipment to determine extent of service and equipment required. Recommend, justify, develop and coordinate with the Client team, projects that enhance the value of the office buildings. · Arrange for maintenance, upkeep, or reconditioning of facilities as specified in the operating procedures, the management plan and/or management services agreement and of leased premises as dictated by lessee's agreement. · In conjunction with the Procurement Specialist, competitively bid and prepare all service contracts to assure high quality and cost effective services. Assemble and analyse contract bids, submit recommendations and prepare the standard form contract agreement for the Account Director for execution. · Act as primary contact for assigned site’s contractors and vendors. · Maintain role as primary contact for service requests generated by the client’s staff. Proactively meet with Client’s local Management on scheduled basis. Communicate regularly with the client’s Management and staff, providing necessary support and information on the status of all areas under his management. · Approve purchases of supplies and equipment for use at managed office buildings. · Contract for services as described within the operating budget, management plan and/or management services agreement. · Participate in group wide bid processes as appropriate. · Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the Health and Safety guidelines. · Proactively involved in ensuring that services are reviewed and refinements made to enhance FM services across the assigned portfolio. · Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality se

Oversee and manage all aspects of facilities service for assigned client sites, ensuring delivery meets contractual KPIs and SLAs. Lead the FM team (service providers, contractors, building staff) to implement client objectives and operating strategies. Develop and gain consensus on Building Operation Plans and annual budgets, monitor budget compliance, and assist with scope of services, SLAs, and KPIs. Prepare regular management reports (Savings Tracker, Outlook Variance, Outlook forecast) and support client with budgets and forecasts, including fee collection. Inspect facilities and equipment, justify and coordinate improvement projects with the client. Arrange maintenance, upkeep, or reconditioning as per operating procedures and service agreements. Manage service contracts via Procurement, evaluate bids, and obtain approvals. Act as primary contact for site contractors and client staff, coordinate with management to provide status updates, and ensure purchases comply with budgets. Participate in group-wide bid processes and ensure all services comply with procedures, statutory requirements, and Health & Safety guidelines. Foster strong vendor relationships and ensure alignment with client culture and high-quality service delivery.