Facility Manager (Workplace Lead)

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What This Job Involves We are looking for a Facilities Manager for our Integrated Facility Management business line. The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Senior Facilities Manager or Regional FM. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual KPIs or SLAs. The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction. The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals. The FM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients. - Communication with Site Leadership team (Country Manager, HR, Finance Legal, IT etc.). - Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client’s satisfaction. - Procurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams. - Hold regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management. - Space evaluation and planning, updating of floor plans using clients architect partners - Responsibility for meeting KPI’s and SLA’s defined within the contract. - Project Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc. - Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecycles - Site Inspections (with other members of Facility Team): - Daily cleaning - Heating, ventilation, air conditioning - Landscaping (when present) - Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues. - Establish and operate the information systems necessary for effective scheduling and recording of contract work. - Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts. - Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.). - Negotiate, renegotiate and maintain contracts with vendors. - Planning and budgeting of internal fit out works and technical installations. - Purchasing of furniture, organization of internal departmental office/space moves. - Manage a team of receptionists and an Office Services Coordinator/ Building Operations Coordinator, including allocating resource, delegating workload, ensuring adherence to best practices etc. (roles not present on every site). - General administration of department, (holidays, training, performance reviews etc.). - Updating and maintaining official safety documents, liaise with government authorities. - Organization of fire evacuation and first aid training for employees. - Point of Contact for security/alarm responding - Deputise / provide cover for Office Services Coordinator / Building Operations Coordinator when appropriate. - All additional duties commensurate to the level of the role Sound like you? To apply you need to be / have: - Ideally 6 years + experience in Facilities Management role within a large commercial organization. - Experience of owning facilities contracts and supplier/ contractor management. - Experience with EU Facility legislation, and governing bodies. - Quality Assurance knowledge and experience desirable. - Fluency in local language and English essential. - Customer focused - Assertive - Possess cultural awareness and sensitivity - Decision-making

Ideally 6 years + experience in Facilities Management role within a large commercial organization.\n\n- Experience of owning facilities contracts and supplier/ contractor management.\n- Experience with EU Facility legislation, and governing bodies.\n- Quality Assurance knowledge and experience desirable.\n- Fluency in local language and English essential.\n- Customer focused\n- Assertive\n- Possess cultural awareness and sensitivity\n- Decision-making

Communication with Site Leadership team (Country Manager, HR, Finance Legal, IT etc.).\n\nPreparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client’s satisfaction.\n\nProcurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams.\n\nHold regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.\n\nSpace evaluation and planning, updating of floor plans using clients architect partners.\n\nResponsibility for meeting KPI’s and SLA’s defined within the contract.\n\nProject Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.\n\nCoach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecycles.\n\nSite Inspections (with other members of Facility Team):\n- Daily cleaning\n- Heating, ventilation, air conditioning\n- Landscaping (when present)\n\nEnsure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.\n\nEstablish and operate the information systems necessary for effective scheduling and recording of contract work.\n\nProcessing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.\n\nOversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.).\n\nNegotiate, renegotiate and maintain contracts with vendors.\n\nPlanning and budgeting of internal fit out works and technical installations.\n\nPurchasing of furniture, organization of internal departmental office/space moves.\n\nManage a team of receptionists and an Office Services Coordinator/ Building Operations Coordinator, including allocating resource, delegating workload, ensuring adherence to best practices etc. (roles not present on every site).\n\nGeneral administration of department, (holidays, training, performance reviews etc.).\n\nUpdating and maintaining official safety documents, liaise with government authorities.\n\nOrganization of fire evacuation and first aid training for employees.\n\nPoint of Contact for security/alarm responding.\n\nDeputise / provide cover for Office Services Coordinator / Building Operations Coordinator when appropriate.\n\nAll additional duties commensurate to the level of the role