Senior Account Manager

In addition to strategic account management, the Senior Account Manager serves as the primary focal point of contact for the customer and is responsible for coordinating and overseeing day-to-day account activities. This includes managing the complete operational cycle, from receiving customer requirements and coordinating orders through execution and delivery to the customer, as well as coordinating the return of equipment to the shop for inspection, maintenance, and service. He ensures effective communication and coordination between the customer and internal teams throughout the entire process, addressing operational requirements, priorities, and issues to support timely execution and maintain a high level of customer satisfaction.

•              Bachelor’s degree in Engineering, Business Administration, or a related field. •              Technical background in the Oil & Gas industry is highly preferred. •              8–10+ years of relevant experience in Oil & Gas, with strong exposure to sales, account management, operations, or customer service. •             Deep knowledge of drilling / directional drilling operations and technical understanding of drilling motors and MWD tools is preferred. •              Proven experience managing key customer accounts and developing long-term business relationships. •              Strong understanding of the full commercial and operational cycle, including quotations, orders, forecasting, delivery, service, and invoicing. •              Demonstrated ability to identify business opportunities, grow revenue, and coordinate across multiple product lines and internal functions. •              Customer focused mindset with a drive for results. •              Strong interpersonal, communication, and customer relationship management skills. •              Strong commercial awareness, negotiation, and problem-solving capabilities. •              Professional appearance with strong presentation and customer engagement skills. •              Effective planning, forecasting, prioritization, and daily follow-up skills. •              Ability to manage multiple customer requirements and work effectively under pressure. •              Strong teamwork and ability to coordinate across Sales, Operations, Supply Chain, Service, Engineering, and Finance. •              Proficiency in CRM, ERP, Microsoft Office, and relevant sales/reporting systems. •              Fluent in English and Arabic  •              Strong commitment to Ethics, Quality, HSE, and customer satisfaction.

Primary focal point of contact for the customer; coordinate and oversee day-to-day account activities from receiving requirements, coordinating orders, through execution and delivery to the customer; coordinate the return of equipment for inspection, maintenance, and service; ensure effective communication between the customer and internal teams; address operational requirements, priorities, and issues to support timely execution and maintain high customer satisfaction.