Telephone Operator Agent at Waldorf Astoria Dubai International Financial Centre

A Telephone Operator Agent at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel, is responsible for managing incoming and internal calls, ensuring every interaction reflects the elegance, professionalism, and exceptional service standards of Waldorf Astoria.

What are we looking for? A Telephone Operator Agent at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: •    A passion for delivering exceptional guest service in a luxury hospitality environment. •    Excellent verbal communication skills and a highly professional telephone manner. •    Strong administrative, organizational, and multitasking skills. •    Proficiency in computer systems and the ability to learn hotel operating systems. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: •    Previous experience in a similar role within a luxury hotel in Dubai  •    Knowledge of Forbes Five-Star standards What will it be like to work for Waldorf Astoria Hotels & Resorts? Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

Manage incoming and internal calls, ensuring interactions reflect luxury service standards and professional telephone etiquette.