Learning & Development Supervisor

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for developing and implementing comprehensive team member training and development programs to enhance team skills and performance; assessing training needs, designing and updating training courses to ensure that the training content matches the team members' job responsibilities and career paths; managing training budgets to ensure maximum return on training investment. As a Learning & Development Supervisor , you’re not just managing training initiatives for hotel team members – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: Minimum 3 years in L&D or HR, with a strong track record in designing, delivering, and evaluating training programs. Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred. Skilled in instructional design, adult learning principles, and modern training methods (e.g., e-learning, blended learning). Proficient in assessing training effectiveness and aligning programs with business goals. Experienced with Learning Management Systems (LMS), digital training tools, and Microsoft Office. Strong verbal and written skills; able to engage and motivate diverse teams. Committed to continuous learning and staying updated on emerging training trends. Proven ability to work cross-functionally to identify needs and support performance improvement. Capable of managing training teams and multiple projects effectively.

Develop and implement comprehensive team member training and development programs to enhance team skills and performance; assess training needs, design and update training courses to ensure training content matches team members' job responsibilities and career paths; manage training budgets to ensure maximum return on training investment. Deliver training initiatives for hotel team members and contribute to guest experience by fostering hospitality excellence.