Customer Service Officer

Apply now » Apply now Start applying with LinkedIn Apply Now Start Please wait... Customer Service Officer SA 19 Oct 2026 About : We are looking for a Customer Service Officer to join our team and deliver an exceptional customer experience throughout the car rental journey. In this role, you will be the first point of contact for customers, ensuring smooth service, clear communication, and timely support. Key Responsibilities: Welcome customers and provide clear information about rental services, vehicle options, and pricing Manage reservations, including bookings, modifications, and cancellations Explain rental policies, terms, and insurance options Support customers in selecting the most suitable vehicle based on their needs Handle customer inquiries and complaints professionally, ensuring quick resolution Process payments and explain contract and billing details Prepare accurate invoices and maintain financial records Coordinate with internal teams to ensure timely vehicle delivery Provide assistance in case of breakdowns or accidents during the rental period Promote current offers, discounts, and services What We’re Looking For: Diploma or Bachelors degree in Business Administration, Public Relations, or a related field 0–2 years of experience in customer service or a similar role Strong communication and interpersonal skills Ability to explain information clearly and handle diverse customer needs Problem-solving mindset with attention to detail Ability to work within policies while maintaining service quality If you’re passionate about customer experience and enjoy working in a dynamic environment, we’d love to hear from you. Apply now » Apply now Start applying with LinkedIn Apply Now Start Please wait... Find similar jobs: Careers Home Locations Corporate Home Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Show More Details Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn Confirm My Choices Reject All Cookies Accept All Cookies

Diploma or Bachelors degree in Business Administration, Public Relations, or a related field; 0–2 years of experience in customer service or a similar role; Strong communication and interpersonal skills; Ability to explain information clearly and handle diverse customer needs; Problem-solving mindset with attention to detail; Ability to work within policies while maintaining service quality

Welcome customers and provide clear information about rental services, vehicle options, and pricing; Manage reservations, including bookings, modifications, and cancellations; Explain rental policies, terms, and insurance options; Support customers in selecting the most suitable vehicle based on their needs; Handle customer inquiries and complaints professionally, ensuring quick resolution; Process payments and explain contract and billing details; Prepare accurate invoices and maintain financial records; Coordinate with internal teams to ensure timely vehicle delivery; Provide assistance in case of breakdowns or accidents during the rental period; Promote current offers, discounts, and services