Distribution Manager

Job description: Job Purpose: The Distribution Manager is responsible for leading and optimizing last mile delivery operations, ensuring the timely, efficient and cost-effective delivery of Marketplace and Xcite C&C products to customers. The role is accountable for managing delivery and administrative teams; driving operational excellence; improving customer experience and Net Promoter Scores (NPS); implementing technology-driven solutions; and achieving key operational, financial and service performance targets. Duties & Essential: • Lead, coach & develop delivery teams and administrative staff to achieve operational excellence and high performance • Manage last mile delivery operations, including scheduling, routing, dispatching & resource planning • Establish, monitor and drive KPIs related to productivity, service quality, operational efficiency and customer satisfaction. • Coordinate with warehouses, showrooms, customer service teams and business stakeholders to ensure seamless order fulfillment and delivery execution. • Ensure delivery accuracy, service reliability and on-time performance to deliver an exceptional customer experience. • Monitor NPS and customer feedback, resolve escalations promptly and implement initiatives to improve customer satisfaction. • Oversee fleet operations, vehicle maintenance, and transportation resources while ensuring compliance with safety and regulatory standards. • Drive process improvements, automation initiatives, and technology solutions to enhance operational efficiency, productivity, and cost optimization. • Develop, implement, and continuously improve SOPs, operational controls and Health & Safety best practices across delivery operations. • Utilize data analytics and performance reporting to identify trends, support decision-making, and drive continuous improvement and operational excellence. Skills/Qualifications: • Bachelor’s degree in relevant field • Proven experience in logistics, supply chain management or a related field, with a focus on last mile delivery. • Strong leadership and team management skills. • Excellent organizational and problem-solving abilities. • Strong communication and interpersonal skills. • Ability to work in a fast-paced, dynamic environment.