Customer Service – Emiratization

A leading multinational organisation in the healthcare and diagnostics industry is looking for an International Service Coordinator to support international customer programmes and ensure smooth service delivery operations. Key Responsibilities: • Coordinate the day-to-day delivery of international customer programmes and service activities. • Act as the main point of contact for customers, suppliers, external partners, and internal teams. • Manage customer enquiries, service requests, and operational follow-ups. • Maintain programme documentation, certifications, and customer records accurately. • Coordinate activities across multiple teams and locations, ensuring timely communication and follow-up. • Monitor service progress, identify operational issues, and escalate concerns when necessary. • Support process improvement initiatives to enhance operational efficiency and customer experience. • Provide administrative and operational support to ensure effective service delivery. Requirements: • Bachelor's degree or equivalent professional experience. • Previous experience in customer service, service coordination, administration, or operational support is preferred. • Strong communication, interpersonal, and organisational skills. • Excellent attention to detail and ability to manage multiple priorities. • Proficiency in Microsoft Office, particularly Excel, Outlook, and Word. • Proactive, customer-focused, and capable of working independently in an international environment.

Bachelor's degree or equivalent professional experience. Previous experience in customer service, service coordination, administration, or operational support is preferred. Strong communication, interpersonal, and organisational skills. Excellent attention to detail and ability to manage multiple priorities. Proficiency in Microsoft Office, particularly Excel, Outlook, and Word. Proactive, customer-focused, and capable of working independently in an international environment.

Coordinate the day-to-day delivery of international customer programmes and service activities. Act as the main point of contact for customers, suppliers, external partners, and internal teams. Manage customer enquiries, service requests, and operational follow-ups. Maintain programme documentation, certifications, and customer records accurately. Coordinate activities across multiple teams and locations, ensuring timely communication and follow-up. Monitor service progress, identify operational issues, and escalate concerns when necessary. Support process improvement initiatives to enhance operational efficiency and customer experience. Provide administrative and operational support to ensure effective service delivery.