Patient Administrator (Emirati)

Key Responsibilities: • Ensure the reception desk is always manned, greet patients, usher and guide them according to clinical pathways, and respond to their needs promptly. • Communication: Provide accurate verbal and written information, answer queries about services, and handle telephone inquiries professionally and politely within five rings, adhering to established protocols. • Patient Safety and Feedback: Ensure patient and visitor safety by following emergency protocols and encourage feedback through satisfaction surveys. • Payment Management: Collect payments accurately at the cash desk and double-check doubtful transactions. • Administrative Support: Assist the Administrator Manager with smooth administrative operations, maintain the availability of medical notes, and organize documents effectively. • Confidentiality and Compliance: Uphold privacy, dignity, and confidentiality in all interactions, ensuring compliance with data protection legislation and internal policies. • Quality and Audit Participation: Engage in quality audits and comply with HCA requirements to enhance service delivery. Qualifications and Skills: • A graduate degree is preferred; experience in a medical environment is advantageous. • Strong written and verbal communication skills, with exceptional customer care and face-to-face interaction abilities. • Capability to work flexibly under pressure, collaborating effectively with team members and external contacts. Overall, the Patient Administrator plays a crucial role in fostering a positive patient experience and maintaining efficient operational procedures within the organization. If you are a dedicated professional committed to quality and efficiency, we encourage you to apply. The submission deadline is Monday, 19-May-2025. Only selected candidates will be contacted.

A graduate degree is preferred; experience in a medical environment is advantageous.

Ensure the reception desk is always manned, greet patients, usher and guide them according to clinical pathways, and respond to their needs promptly. Communication: Provide accurate verbal and written information, answer queries about services, and handle telephone inquiries professionally and politely within five rings, adhering to established protocols. Patient Safety and Feedback: Ensure patient and visitor safety by following emergency protocols and encourage feedback through satisfaction surveys. Payment Management: Collect payments accurately at the cash desk and double-check doubtful transactions. Administrative Support: Assist the Administrator Manager with smooth administrative operations, maintain the availability of medical notes, and organize documents effectively. Confidentiality and Compliance: Uphold privacy, dignity, and confidentiality in all interactions, ensuring compliance with data protection legislation and internal policies. Quality and Audit Participation: Engage in quality audits and comply with HCA requirements to enhance service delivery.