Manager/Devices as a Service (DaaS) Product

Job Description We are seeking a highly skilled and experienced Manager, Services Product to join our Device as a Service (DaaS) team. This role is pivotal in driving the success of our daily services operations, MDM solutions, service partner ecosystem, and mobility business strategy, the ideal candidate will be a strategic thinker with a strong operational background, capable of managing vendors, responding to sales requirements, and launching new service offerings to meet market demands. Responsibilities Daily Services Operations Support • Oversee day-to-day DaaS service operations. • Ensure high-quality service delivery and customer satisfaction. • Monitor performance, troubleshoot issues, and optimize processes. MDM Solutions Management • Lead development and implementation of MDM solutions. • Optimize device management and security for clients. • Ensure scalability, reliability, and compliance of MDM platforms. Service Partner Ecosystem • Build and maintain strong relationships with service partners. • Coordinate with partners to ensure seamless service delivery. • Monitor partner performance and adherence to SLAs. Mobility Business Strategy • Develop and execute a comprehensive mobility business strategy. • Identify new business opportunities and define go-to-market plans. • Analyze market trends, customer needs, and competition to guide decisions. Vendor Management • Manage relationships with key vendors. • Ensure cost-effective, high-quality, and timely delivery of services. • Negotiate contracts and agreements to secure favorable terms. Sales Support • Collaborate with sales teams on customer requirements and RFPs. • Provide technical and service expertise during the sales cycle. • Develop service proposals, pricing models, and customized solutions. New Service Offerings • Lead ideation, design, and launch of new services. • Conduct market research and gather customer feedback. • Define service features, pricing, and positioning. Qualifications • Bachelor's degree in a relevant field or equivalent experience required, plus 10 years of related experience. • This role requires a blend of technical expertise, business acumen, and leadership skills to ensure the seamless delivery of services, enhance customer satisfaction, and drive revenue growth through innovative service offerings. • Proven experience in managing MDM solutions, service partners, and vendors. • Strong background in mobility services, DaaS, or similar technology-driven service models.

Daily Services Operations Support: Oversee day-to-day DaaS service operations; Ensure high-quality service delivery and customer satisfaction; Monitor performance, troubleshoot issues, and optimize processes. MDM Solutions Management: Lead development and implementation of MDM solutions; Optimize device management and security for clients; Ensure scalability, reliability, and compliance of MDM platforms. Service Partner Ecosystem: Build and maintain strong relationships with service partners; Coordinate with partners to ensure seamless service delivery; Monitor partner performance and adherence to SLAs. Mobility Business Strategy: Develop and execute a comprehensive mobility business strategy; Identify new business opportunities and define go-to-market plans; Analyze market trends, customer needs, and competition to guide decisions. Vendor Management: Manage relationships with key vendors; Ensure cost-effective, high-quality, and timely delivery of services; Negotiate contracts and agreements to secure favorable terms. Sales Support: Collaborate with sales teams on customer requirements and RFPs; Provide technical and service expertise during the sales cycle; Develop service proposals, pricing models, and customized solutions. New Service Offerings: Lead ideation, design, and launch of new services; Conduct market research and gather customer feedback; Define service features, pricing, and positioning.