Digital Product & Portfolio Manager

For one of our clients, we are looking for a Senior Manager – Digital Product & Portfolio Management to lead the business-side coordination of a portfolio of digital products, platforms and capabilities. This hands-on role will turn customer and business needs into clear product roadmaps, prioritized initiatives and delivery-ready requirements working closely with business teams, technology, architecture, UX/CX, data, cybersecurity and external partners. Key responsibilities • Maintain an integrated roadmap across digital products, customer journeys, platforms and strategic initiatives. • Assess and prioritize opportunities based on business value, customer impact, readiness, risk, dependencies and strategic alignment. • Lead discovery and define customer problems, use cases, capabilities, requirements and success measures. • Coordinate connected capabilities across eCommerce, CRM, customer engagement, Voice of Customer, analytics, AI, automation and partner platforms. • Manage product backlogs, epics, user stories, acceptance criteria and release scope. • Coordinate business-side delivery from design and build through testing, launch, stabilization and ongoing optimization. • Work with Architecture and Engineering to assess solution options, including build, buy, reuse and hybrid approaches. • Monitor adoption, conversion, customer experience and operational performance; recommend improvements. • Support portfolio governance, executive reporting, business cases, investment analysis and vendor coordination. • Coordinate UAT, operational readiness, launch requirements and inputs from cybersecurity, privacy, legal, accessibility and quality teams. Requirements • Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, Digital Business, Product Management or a related field. • 8–12+ years of relevant experience, including 3–5 years in senior digital product, platform or portfolio roles. • Hands-on experience with product discovery, roadmaps, prioritization, backlogs, requirements, cross-functional delivery and launch readiness. • Experience managing multiple digital products or connected capabilities in complex, customer-facing environments. • Understanding of SaaS ecosystems, API integrations and enterprise technology dependencies. • Strong commercial analysis, stakeholder management, problem-solving and executive communication skills. • Experience in digital commerce, B2B platforms, insurance, banking, fintech, telecommunications or a similar transactional environment is highly preferred. • Exposure to CRM, customer engagement and analytics platforms; Salesforce, Sprinklr or Qualtrics experience is an advantage. • Familiarity with Agile tools such as Jira, Azure DevOps or Confluence, and experience coordinating vendors or systems integrators. • Product certifications such as PSPO, CSPO or SAFe Product Manager/Product Owner are an advantage.

Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, Digital Business, Product Management or a related field. 8–12+ years of relevant experience, including 3–5 years in senior digital product, platform or portfolio roles. Hands-on experience with product discovery, roadmaps, prioritization, backlogs, requirements, cross-functional delivery and launch readiness. Experience managing multiple digital products or connected capabilities in complex, customer-facing environments. Understanding of SaaS ecosystems, API integrations and enterprise technology dependencies. Strong commercial analysis, stakeholder management, problem-solving and executive communication skills. Experience in digital commerce, B2B platforms, insurance, banking, fintech, telecommunications or a similar transactional environment is highly preferred. Exposure to CRM, customer engagement and analytics platforms; Salesforce, Sprinklr or Qualtrics experience is an advantage. Familiarity with Agile tools such as Jira, Azure DevOps or Confluence, and experience coordinating vendors or systems integrators. Product certifications such as PSPO, CSPO or SAFe Product Manager/Product Owner are an advantage.

Maintain an integrated roadmap across digital products, customer journeys, platforms and strategic initiatives. Assess and prioritize opportunities based on business value, customer impact, readiness, risk, dependencies and strategic alignment. Lead discovery and define customer problems, use cases, capabilities, requirements and success measures. Coordinate connected capabilities across eCommerce, CRM, customer engagement, Voice of Customer, analytics, AI, automation and partner platforms. Manage product backlogs, epics, user stories, acceptance criteria and release scope. Coordinate business-side delivery from design and build through testing, launch, stabilization and ongoing optimization. Work with Architecture and Engineering to assess solution options, including build, buy, reuse and hybrid approaches. Monitor adoption, conversion, customer experience and operational performance; recommend improvements. Support portfolio governance, executive reporting, business cases, investment analysis and vendor coordination. Coordinate UAT, operational readiness, launch requirements and inputs from cybersecurity, privacy, legal, accessibility and quality teams.