Front Desk Receptionist -UAEN

Job Purpose To be the first point of contact for guests, members and visitors at Surf Abu Dhabi, delivering a warm and professional welcome at all times. The role manages day-to-day front desk operations, including check-ins, bookings, enquiries and payments, and coordinates with the operations, coaching and facilities teams to ensure a smooth, safe and high-quality guest experience. Roles, Responsibilities, Duties Guest Reception & Front Desk • Welcome guests, members and visitors in a warm, courteous and professional manner. • Manage guest check-in and check-out, access passes and visitor registration. • Provide accurate information on surf sessions, lessons, memberships, facilities, events and services. • Keep the reception area clean, organised, presentable and well stocked. Bookings & Payments • Handle bookings, reservations, cancellations and amendments through the booking system. • Process payments, refunds and receipts accurately, and complete the daily cash and card reconciliation. • Maintain accurate daily records of bookings, attendance and transactions. Communication & Guest Enquiries • Answer phone calls, emails and walk-in enquiries promptly, and direct them to the right team. • Handle guest feedback and concerns professionally, resolving them where possible and escalating where required. • Inform guests of any schedule changes, session updates and safety information. Coordination & Operational Support • Coordinate with the operations, coaching and facilities teams to support smooth day-to-day operations. • Report maintenance issues, safety concerns and incidents to the relevant teams in a timely manner. • Follow health, safety, emergency and security procedures at the front desk. Administrative Support • Support filing, data entry, guest database updates and daily/weekly front desk reports. • Manage incoming and outgoing correspondence, deliveries and visitor appointments. General Support • Support daily front office activities and ensure timely completion of assigned tasks. • Perform any other duties assigned by management. Qualification • UAE National. • High school diploma or equivalent; a diploma in Hospitality, Tourism, Business Administration or a related field is an advantage. • Minimum 1–2 years of experience in a reception, front desk, guest relations or customer service role, preferably in hospitality, leisure, sports or attractions. • Experience with booking/reservation systems and handling payments (POS). • Proficiency in Microsoft Office (Word, Excel, Outlook). • Fluency in Arabic and English. Experience and Competencies • Warm, welcoming and guest-focused attitude. • Excellent verbal and written communication skills. • Professional presentation and grooming. • Strong organisational skills and attention to detail. • Ability to stay calm and manage multiple guests and enquiries at busy times. • Team player who is punctual and reliable.

Minimum 1–2 years of experience in a reception, front desk, guest relations or customer service role, preferably in hospitality, leisure, sports or attractions. Experience with booking/reservation systems and handling payments (POS). Proficiency in Microsoft Office (Word, Excel, Outlook). Fluency in Arabic and English. UAE National. High school diploma or equivalent; a diploma in Hospitality, Tourism, Business Administration or a related field is an advantage.