Receptionist (UAE National)

Job Purpose Support the Front of House team in delivering smooth day-to-day operations, providing excellent customer service, and maintaining effective coordination with Property Management and Leasing teams. Key Responsibilities Customer Service • Welcome and assist walk-in customers, residents, and visitors. • Handle enquiries, complaints, and service requests promptly. • Maintain positive relationships with clients and residents. • Ensure the reception area remains professional and well-presented. Administrative Support • Answer telephone calls, take messages, and ensure timely follow-up. • Maintain control of viewing keys and report any missing keys. • Raise purchase requests (PRs) and support office administration requirements. • Monitor pantry supplies and maintain stock levels. • Verify office supply requests before submission. Financial Support • Receive service charge payments via credit card and cheques. • Support transaction processing and customer payment activities. Coordination & Communication • Coordinate with Property Management and Leasing teams to support efficient operations. • Escalate customer feedback and operational concerns when necessary. • Keep supervisors informed of site activities and issues. Health, Safety & Compliance • Follow company policies, quality standards, and HSE requirements. • Report safety concerns and participate in mandatory training. • Ensure compliance with relevant UAE regulations and company procedures. Education & Skills • High School qualification. • Strong communication and customer service skills. • Good written and spoken English. • Able to work independently with minimal supervision. • Flexible, self-motivated, and a team player. • Comfortable working in a multicultural environment. Key Areas of Responsibility • Front-desk and reception operations. • Customer and visitor management. • Administrative and office support. • Service charge payment handling. • Internal coordination and communication. • Health, safety, and compliance adherence.

Key Responsibilities: Customer Service, Administrative Support, Financial Support, Coordination & Communication, Health, Safety & Compliance. Front-desk and reception operations; Customer and visitor management; Administrative and office support; Service charge payment handling; Internal coordination and communication; Health, safety, and compliance adherence.