Technical Coordinator - CCTV Systems (Arabic)

About the Role: The Technical Coordinator - CCTV Systems coordinates the day-to-day operation, maintenance and documentation. The role serves as the main coordination point between IT, Facilities Management, site teams and relevant authorities (MOI-SSD), ensuring incidents and service requests are followed through, systems remain available, records are accurate and all works comply with approved technical, security and organizational requirements. Responsibilities: • Receive, log, prioritize and track CCTV incidents, service requests and corrective actions through verified closure. • Coordinate site surveys, access, work permits, shutdowns, testing, commissioning and handover activities with internal stakeholders and approved contractors. • Visit the Ministry of Interior-Security Systems Department (MOI-SSD) to follow up with the contractor on all uploaded requests. • Review contractor reports, quotations, technical submissions, method statements, material requests and completion documents for completeness and alignment with approved requirements. • Follow up contractor performance against service levels, planned schedules, safety rules, quality requirements and agreed response or resolution targets. • Communicate effectively in Arabic and English with employees, site representatives, vendors and authorities (MOI-SSD). • Participate in upgrades, expansions, migrations and improvement projects, including inventory verification, implementation tracking, testing and final acceptance. • Visit sites and work in control rooms, equipment rooms and operational areas. • Availability to support urgent incidents, planned maintenance or after-hours activities when business needs require. Qualifications: • Education: Bachelor's degree. • Experience Minimum 1 year of any coordination work. Requirements: • Good working knowledge of Microsoft Word, Excel, Outlook and Teams for reporting, tracking and communication. • Strong documentation, reporting, contractor coordination, problem-solving, prioritization and follow-up skills. • Language & Communication: Ability to speak Arabic and English. • Ability to explain technical issues clearly to both technical and non-technical stakeholders. • Professional communication, customer-service orientation and confidence in dealing with contractors, site teams and authorities. • A valid driving license is required where regular travel between sites is necessary.

Education: Bachelor's degree. Experience: Minimum 1 year of any coordination work. Good working knowledge of Microsoft Word, Excel, Outlook and Teams for reporting, tracking and communication. Strong documentation, reporting, contractor coordination, problem-solving, prioritization and follow-up skills. Language & Communication: Ability to speak Arabic and English. Ability to explain technical issues clearly to both technical and non-technical stakeholders. Professional communication, customer-service orientation and confidence in dealing with contractors, site teams and authorities. A valid driving license is required where regular travel between sites is necessary.

Receive, log, prioritize and track CCTV incidents, service requests and corrective actions through verified closure. Coordinate site surveys, access, work permits, shutdowns, testing, commissioning and handover activities with internal stakeholders and approved contractors. Visit the Ministry of Interior-Security Systems Department (MOI-SSD) to follow up with the contractor on all uploaded requests. Review contractor reports, quotations, technical submissions, method statements, material requests and completion documents for completeness and alignment with approved requirements. Follow up contractor performance against service levels, planned schedules, safety rules, quality requirements and agreed response or resolution targets. Communicate effectively in Arabic and English with employees, site representatives, vendors and authorities (MOI-SSD). Participate in upgrades, expansions, migrations and improvement projects, including inventory verification, implementation tracking, testing and final acceptance. Visit sites and work in control rooms, equipment rooms and operational areas. Availability to support urgent incidents, planned maintenance or after-hours activities when business needs require.