AV Site Supervisor

Job Purpose: Supervise and coordinate on-site Audio Visual (AV) installation, service delivery, and technician teams, acting as the primary on-site point of contact for technical execution and client coordination. Ensure work is completed to quality, safety, and SLA standards, while remaining hands-on for complex AV troubleshooting, installation, and commissioning. Key Responsibilities: Site Supervision & Team Leadership. • Supervise and coordinate the daily activities of AV technicians and installation teams on assigned sites and projects. • Plan and allocate manpower, tools, and materials across site tasks to meet project and service schedules. • Act as the primary on-site point of contact for clients, project managers, and consultants during installation, commissioning, and service visits. • Review and approve technicians' work quality, installation standards, and documentation before customer handover. • Monitor site progress against project timelines and escalate delays, risks, or resource gaps to management. • Enforce company safety, quality, and technical standards on site, including toolbox talks and routine safety checks. • Mentor, train, and evaluate the performance of AV technicians, providing on-the-job coaching. • Coordinate with Sales, Project Management, and Supply Chain to resolve site-level material, access, or scheduling issues. • Prepare and submit site progress reports, punch lists, and completion/handover documentation to management. • Act as the first-level escalation point for on-site technical issues before engaging OEM/manufacturer support. Technical Delivery • Install, configure, test, commission, and maintain AV systems and equipment. • Troubleshoot and repair projectors, professional displays, LED/LCD screens, video walls, interactive displays, audio systems, microphones, speakers, amplifiers, control systems, and conferencing solutions. • Support meeting rooms, boardrooms, classrooms, auditoriums, and digital signage solutions. • Configure and troubleshoot signal distribution and connectivity, including HDMI, HDBaseT, IP-based AV, audio/video switching, and network-connected AV devices. • Provide technical support for video conferencing and collaboration systems. • Perform preventive and corrective maintenance according to service requirements and SLAs. • Conduct site surveys and support preparation of technical requirements and solution designs. • Coordinate with manufacturers/OEM technical support for complex escalations. • Maintain accurate records of installed equipment, serial numbers, configurations, and service history. • Provide customer training and basic operational guidance after installation. • Maintain high levels of first-fix performance, response time, resolution time, and customer satisfaction across the site team. Qualifications & Experience: • Diploma or Bachelor's degree in Electronics, Electrical Engineering, IT, Telecommunications, Audio Visual Technology, or related discipline. • Minimum 5–8 years of hands-on AV technical experience, including at least 1–2 years in a site supervisory, team lead, or lead technician role. • Proven experience supervising AV installation/service teams on multi-site or project-based work. • Strong experience in AV installation, troubleshooting, and maintenance. • Good understanding of AV networking, signal flow, cabling, audio/video protocols, and control systems. • Experience with major professional AV brands is preferred. • OEM or industry AV certifications are an advantage. • Good English communication, reporting, and technical documentation skills. • Valid Saudi driving license is preferred (required for multi-site travel). Required Technical Skills: Strong hands-on knowledge of AV troubleshooting, audio/video signal flow, video conferencing, professional displays/projectors, control systems, AV-over-IP/networking, structured cabling, and testing/diagnostic tools — combined with the ability to plan, supervise, and quality-check site work performed by a technician team. Key Competencies: Leadership • Team Supervision • Technical Expertise • Troubleshooting • Customer Service • Problem Solving • Accountability • Decision Making • Site Coordination • Documentation • Time Management • Ability to Work Independently at Customer Sites.

Diploma or Bachelor's degree in Electronics, Electrical Engineering, IT, Telecommunications, Audio Visual Technology, or related discipline. Minimum 5–8 years of hands-on AV technical experience, including at least 1–2 years in a site supervisory, team lead, or lead technician role. Proven experience supervising AV installation/service teams on multi-site or project-based work. Strong experience in AV installation, troubleshooting, and maintenance. Good understanding of AV networking, signal flow, cabling, audio/video protocols, and control systems. Experience with major professional AV brands is preferred. OEM or industry AV certifications are an advantage. Good English communication, reporting, and technical documentation skills. Valid Saudi driving license is preferred (required for multi-site travel).

Site Supervision & Team Leadership: Supervise and coordinate the daily activities of AV technicians and installation teams on assigned sites and projects. Plan and allocate manpower, tools, and materials across site tasks to meet project and service schedules. Act as the primary on-site point of contact for clients, project managers, and consultants during installation, commissioning, and service visits. Review and approve technicians' work quality, installation standards, and documentation before customer handover. Monitor site progress against project timelines and escalate delays, risks, or resource gaps to management. Enforce company safety, quality, and technical standards on site, including toolbox talks and routine safety checks. Mentor, train, and evaluate the performance of AV technicians, providing on-the-job coaching. Coordinate with Sales, Project Management, and Supply Chain to resolve site-level material, access, or scheduling issues. Prepare and submit site progress reports, punch lists, and completion/handover documentation to management. Act as the first-level escalation point for on-site technical issues before engaging OEM/manufacturer support. Technical Delivery: Install, configure, test, commission, and maintain AV systems and equipment. Troubleshoot and repair projectors, professional displays, LED/LCD screens, video walls, interactive displays, audio systems, microphones, speakers, amplifiers, control systems, and conferencing solutions. Support meeting rooms, boardrooms, classrooms, auditoriums, and digital signage solutions. Configure and troubleshoot signal distribution and connectivity, including HDMI, HDBaseT, IP-based AV, audio/video switching, and network-connected AV devices. Provide technical support for video conferencing and collaboration systems. Perform preventive and corrective maintenance according to service requirements and SLAs. Conduct site surveys and support preparation of technical requirements and solution designs. Coordinate with manufacturers/OEM technical support for complex escalations. Maintain accurate records of installed equipment, serial numbers, configurations, and service history. Provide customer training and basic operational guidance after installation. Maintain high levels of first-fix performance, response time, resolution time, and customer satisfaction across the site team.