Dicetek LLC
IT Support / End user Support
Dubai, UAEPosted today
Apply link checked today
- Salary
- AED 10k–20k a month· Michael Page
- Job type
- Full time
- Level
- Mid level
- Field
- Engineering & Technology
- Work mode
- On site
About the role
Qualifications & Experience • Bachelor's degree or Diploma in IT, Computer Science, or a related field. • 4–7 years of experience in IT Support / End User Computing / Desktop Support. • Minimum 2–3 years of experience handling L2 support responsibilities. • Experience working in an enterprise IT environment. • Strong troubleshooting, communication, and customer service skills. • ITIL Foundation certification is an added advantage. Preferred Skills • Experience supporting banking or financial services environments. • Knowledge of ITIL incident, problem, and change management processes. • Experience with Microsoft Intune and endpoint security solutions. • Knowledge of Windows Server and basic network administration.
Requirements
- Bachelor's degree or Diploma in IT, Computer Science, or a related field.
- 4–7 years of experience in IT Support / End User Computing / Desktop Support.
- Minimum 2–3 years of experience handling L2 support responsibilities.
- Experience working in an enterprise IT environment.
- Strong troubleshooting, communication, and customer service skills.
- ITIL Foundation certification is an added advantage.
- Preferred Skills:
- Experience supporting banking or financial services environments.
- Knowledge of ITIL incident, problem, and change management processes.
- Experience with Microsoft Intune and endpoint security solutions.
- Knowledge of Windows Server and basic network administration.
Skills
- ITIL Foundation
- Microsoft Intune
- endpoint security solutions
- Windows Server
- basic network administration
- troubleshooting
- customer service
- L2 support
- enterprise IT environment
- Desktop Support
- End User Computing
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