BlackStone eIT
IT Support Engineer / Agent (Helpdesk Engineer)
Ajman, UAEPosted yesterday
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- Salary
- AED 10k–20k a month· Michael Page
- Job type
- Full time
- Level
- Junior
- Field
- Engineering & Technology
- Work mode
- On site
About the role
Key Responsibilities • Receive, diagnose, and resolve incidents and service requests through the approved ITSM platform. • Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals, and standard apps. • Provide user-account, access, password, and Microsoft 365 support within security controls. • Configure, deploy, replace, and recover endpoint devices and maintain asset records. • Support meeting rooms, conferencing equipment, and common workplace technology. • Escalate unresolved or specialist issues with complete diagnostics and evidence. • Maintain knowledge articles, resolution notes, and recurring-issue records. • Follow security, confidentiality, and data-handling requirements across all assigned locations.
Requirements
- • 5+ years of professional end-user computing, desktop support, or service support experience.
- • Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, and printers.
- • Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM, and ITSM tools.
- • ITIL 4 Foundation, CompTIA A+/Network+, or Microsoft Endpoint certification preferred.
- • Arabic and English communication skills are strongly preferred.
Responsibilities
Receive, diagnose, and resolve incidents and service requests through the approved ITSM platform. Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals, and standard apps. Provide user-account, access, password, and Microsoft 365 support within security controls. Configure, deploy, replace, and recover endpoint devices and maintain asset records. Support meeting rooms, conferencing equipment, and common workplace technology. Escalate unresolved or specialist issues with complete diagnostics and evidence. Maintain knowledge articles, resolution notes, and recurring-issue records. Follow security, confidentiality, and data-handling requirements across all assigned locations.
Skills
- Windows endpoints
- Microsoft 365
- hardware troubleshooting
- printers
- Active Directory/Entra ID
- endpoint management
- Intune/MDM
- ITSM tools
- ITIL 4 Foundation
- CompTIA A+
- Network+
- Microsoft Endpoint certification
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