BlackStone eIT
IT Support Engineer / Agent (Helpdesk Engineer)
Ajman, UAEPosted yesterday
- Salary
- AED 10k–20k a month· Michael Page
- Job type
- Full time
- Level
- Mid level
- Field
- Engineering & Technology
- Work mode
- On site
About the role
Key Responsibilities • Receive, diagnose, and resolve incidents and service requests through the approved ITSM platform • Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals, and standard apps • Provide user-account, access, password, and Microsoft 365 support within security controls • Configure, deploy, replace, and recover endpoint devices and maintain asset records • Support meeting rooms, conferencing equipment, and common workplace technology • Escalate unresolved or specialist issues with complete diagnostics and evidence • Maintain knowledge articles, resolution notes, and recurring-issue records • Follow security, confidentiality, and data-handling requirements across all assigned locations Requirements • 5+ years of professional end-user computing, desktop support, or service support experience • Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, and printers • Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM, and ITSM tools • ITIL 4 Foundation, CompTIA A+/Network+, or Microsoft Endpoint certification preferred • Arabic and English communication skills are strongly preferred
Requirements
- 5+ years of professional end-user computing, desktop support, or service support experience
- Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, and printers
- Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM, and ITSM tools
- ITIL 4 Foundation, CompTIA A+/Network+, or Microsoft Endpoint certification preferred
- Arabic and English communication skills are strongly preferred
Responsibilities
- Receive, diagnose, and resolve incidents and service requests through the approved ITSM platform
- Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals, and standard apps
- Provide user-account, access, password, and Microsoft 365 support within security controls
- Configure, deploy, replace, and recover endpoint devices and maintain asset records
- Support meeting rooms, conferencing equipment, and common workplace technology
- Escalate unresolved or specialist issues with complete diagnostics and evidence
- Maintain knowledge articles, resolution notes, and recurring-issue records
- Follow security, confidentiality, and data-handling requirements across all assigned locations
Skills
- Windows endpoints
- Microsoft 365
- hardware troubleshooting
- printers
- Active Directory
- Entra ID
- endpoint management
- Intune
- MDM
- ITSM tools
- ITIL 4 Foundation
- CompTIA A+
- CompTIA Network+
- Microsoft Endpoint certification
Not sure you fit this role?
Upload your CV and see how you score against BlackStone eIT and every other live job. It's free.
Get my free matchesAED 10k–20k a month· Michael Page
What does a IT Support Engineer / Agent (Helpdesk Engineer) earn in the UAE?
See the full Michael Page salary benchmark — ranges, skills, and career progression.
Similar jobs in the UAE
IT Support Engineer / Agent (Helpdesk Engineer)
BlackStone eITAjman, UAE
AED 10k–20k a month· Michael Page
IT Support Engineer (UAE National)
Saal.aiAbu Dhabi, UAE
AED 10k–20k a month· Michael Page
Engineer - Desk Side Services, AMT Asset Management Software
HCLTechDubai, UAE
AED 12k–18k a month· est.
IT Support Engineer
NMC HealthcareAbu Dhabi, UAE
AED 12k–20k a month· est.
IT Technical Support Engineer
GCG Enterprise SolutionsDubai, UAE
AED 10k–20k a month· Michael Page
IT Helpdesk Specialist I - IT Help Desk Unit
United Arab Emirates UniversityAl Ain, UAE
AED 12k–18k a month· est.