Patch Management Officer

*** this is a specialized role *** experience required About the role: ZENDATA delivers cyber security services to clients across many industries. We are hiring a Patch Management Engineer to deliver patching for multiple customer environments. You will work hands-on across different technology stacks and tools, follow each client's change process. You will own client-facing reporting, and make sure every client stays protected without disrupting their operations. Key responsibilities • Execute scheduled and emergency patching for assigned clients across on-premises, cloud (AWS, Azure, GCP), and hybrid environments. • Patch Windows and Linux servers and endpoints, and third-party applications; support patching of hypervisors, databases, and network/security devices with guidance from senior engineers. • Operate client patching tools such as MECM/SCCM, Intune, WSUS, Ivanti, ManageEngine, Automox, NinjaOne, Ansible, AWS SSM, or Azure Update Manager. • Review vulnerability scan results (Tenable, Qualys, Rapid7, Defender VM) and help prioritize remediation by severity and asset criticality. • Prepare change requests, test patches in pilot groups, and follow rollback plans when deployments fail. • Troubleshoot failed installations, reboots, and agent or connectivity issues. • Track patch status and SLA compliance, and prepare data for monthly client reports. • Assist in onboarding new clients, including asset discovery and agent deployment. • Join emergency response for zero-day vulnerabilities alongside the SOC and senior team. • Write and maintain runbooks and contribute small automation scripts. Requirements • Around 3 years of experience in systems administration, IT operations, or patch management, with hands-on patching as a core duty. • Practical experience patching Windows and Linux; exposure to virtualization and at least one public cloud. • Hands-on use of at least one enterprise patching tool and one vulnerability scanner. • Scripting in PowerShell or Bash. • Understanding of change management and working within maintenance windows. • Clear written and spoken communication; able to coordinate with client IT teams. • Willingness to work occasional off-hours maintenance windows. Preferred qualifications • Experience in an MSP, MSSP, or service-desk environment supporting multiple clients. • Certifications such as Microsoft Endpoint Administrator Associate, RHCSA, Qualys TruRisk Eliminate, ITIL, or CompTIA CySA+. • Exposure to network/security device updates (firewalls, switches) or database patching. • Arabic and English fluency. we look forward receiving your CVs!