Account Manager

Account Manager – Doumind (Riyadh)Job Snapshot • Position: Account Manager • Location: Riyadh, Saudi Arabia (on-site) • Employment type: Full-time • Experience level: Mid-level, 3–5 years About Doumind Doumind helps organizations unlock value through data and AI solutions, digital transformation strategy, and enterprise platforms such as CRM. We also deliver agent automation, IT service and asset management (ITSM & ITAM), and workflow automation that raise operational efficiency. We help clients build strong data governance and data management capabilities so their insights are reliable and scalable. Our mission is to help organizations become data-driven, efficient, and future-ready, and to be the partner of choice for digital transformation in the Kingdom. Role Overview We are looking for an Account Manager with 3–5 years of experience to own and grow a portfolio of client accounts across the public and private sectors. This is a full-time, on-site role based in Riyadh. As the primary point of contact for your clients, you will build trusted relationships, understand their transformation priorities, and work with Doumind's consulting, solution, and delivery teams to turn those priorities into successful engagements. You will be accountable for client satisfaction, retention, renewals, and account growth across Doumind's data, AI, automation, and enterprise platform offerings. Key Responsibilities Client relationship management • Manage an assigned portfolio of client accounts and serve as their primary point of contact. • Build relationships at multiple levels, from operational teams to senior leaders such as CIOs, CDOs, and digital transformation heads. • Develop a clear understanding of each client's business goals, data maturity, and transformation roadmap. • Lead regular account reviews and business reviews to share progress, gather feedback, and agree on next steps. Solution coordination and delivery oversight • Work with Doumind's solution architects, consultants, and delivery teams to shape solutions across data and AI, data governance, CRM, agent automation, ITSM & ITAM, and workflow automation. • Monitor project progress, milestones, and outcomes, and make sure delivery meets agreed scope and client expectations. • Identify risks or issues early and coordinate their resolution with internal teams. Commercial ownership and growth • Prepare proposals, presentations, and statements of work, and support RFP and tender responses with the presales team. • Own contract, license, and support renewals, and negotiate commercial terms in line with company guidelines. • Identify upsell and cross-sell opportunities and build account plans that grow revenue in each account. • Contribute to pipeline development and meet or exceed retention, renewal, and revenue targets. Account administration and reporting • Keep account records, opportunities, and forecasts accurate and up to date in the CRM. • Track account health and performance metrics, and report on them to management. • Share client feedback and market insights with internal teams to help improve Doumind's offerings. Qualifications and Experience • 3–5 years of experience in account management, customer success, or client-facing sales roles within IT services, technology consulting, systems integration, or digital transformation. • Proven track record of retaining and growing B2B accounts and meeting renewal and revenue targets. • Working knowledge of enterprise solutions such as CRM platforms, data and AI, data governance, agent automation, ITSM & ITAM, and workflow automation. • Experience preparing proposals and presentations, and an understanding of common commercial models such as software licensing, subscriptions, professional services, and managed services. • Strong relationship-building, stakeholder management, and communication skills, with the ability to engage both technical and business audiences. • Ability to manage multiple accounts and projects at the same time, with strong organizational, negotiation, and problem-solving skills. • Hands-on experience using a CRM system to manage pipeline, forecasts, and account activity. • Bachelor's degree in Business, Information Technology, Engineering, or a related field. • Fluency in English; Arabic language skills are an advantage. • Based in Riyadh and comfortable working on-site and visiting client premises, with cultural awareness and professionalism in business interactions. • A collaborative team player who adapts well in a fast-paced, evolving environment. Preferred Qualifications • Experience managing accounts with Saudi government, semi-government, or large enterprise clients, and familiarity with public sector procurement processes (e.g., Etimad). • Exposure to Vision 2030 digital transformation programs. • Familiarity with Saudi data regulations and frameworks, such as the NDMO data management standards and the Personal Data Protection Law (PDPL). • • Relevant certifications, such as ITIL Foundation, a CRM platform certification, or a recognized sales or account management methodology.

3–5 years of experience in account management, customer success, or client-facing sales roles within IT services, technology consulting, systems integration, or digital transformation.

Client relationship management: Manage an assigned portfolio of client accounts and serve as their primary point of contact; Build relationships at multiple levels, from operational teams to senior leaders such as CIOs, CDOs, and digital transformation heads; Develop a clear understanding of each client's business goals, data maturity, and transformation roadmap; Lead regular account reviews and business reviews to share progress, gather feedback, and agree on next steps. Solution coordination and delivery oversight: Work with Doumind's solution architects, consultants, and delivery teams to shape solutions across data and AI, data governance, CRM, agent automation, ITSM & ITAM, and workflow automation; Monitor project progress, milestones, and outcomes, and make sure delivery meets agreed scope and client expectations; Identify risks or issues early and coordinate their resolution with internal teams. Commercial ownership and growth: Prepare proposals, presentations, and statements of work, and support RFP and tender responses with the presales team; Own contract, license, and support renewals, and negotiate commercial terms in line with company guidelines; Identify upsell and cross-sell opportunities and build account plans that grow revenue in each account; Contribute to pipeline development and meet or exceed retention, renewal, and revenue targets. Account administration and reporting: Keep account records, opportunities, and forecasts accurate and up to date in the CRM; Track account health and performance metrics, and report on them to management; Share client feedback and market insights with internal teams to help improve Doumind's offerings.