Enterprise Account Manager – Strategic Accounts- KSA

Basic Scope of Job As an Enterprise Account Manager at Diyar Middle East KSA, you will act as the trusted advisor and strategic partner to our most valued enterprise clients. This role is focused on farming and expanding existing accounts by deepening executive relationships, aligning with client business objectives, and ensuring delivery excellence. You will drive upsell, cross-sell, and multi-year growth opportunities while safeguarding profitability and Diyar’s strategic positioning in line with Saudi Vision 2030. Principal Duties and Responsibilities • Initiate, build, strengthen, and expand long-term relationships with C-level stakeholders across assigned strategic accounts. • Lead strategic account planning and governance processes, ensuring delivery excellence, profitability, and alignment with client objectives. • Identify, position, and close upsell and cross-sell opportunities across applications, cloud, cybersecurity, digital transformation, and managed services. • Ensure seamless delivery of projects by acting as the bridge between client leadership and internal delivery teams, escalating when needed. • Monitor account health (revenue, profitability, customer satisfaction, renewals) and take proactive action to defend and grow share of wallet. • Leverage local contacts and market knowledge in Riyadh and KSA to strengthen Diyar’s footprint and competitive edge. • Collaborate with Marketing, Alliances, Presales, and Service Delivery to bring new value-added solutions to clients. • Support the company’s transition into a verticalized approach, tailoring engagement strategies for BFSI, Government, Energy, and other industries. • Maintain disciplined CRM updates (Microsoft Dynamics), ensuring accurate forecasting, pipeline visibility, and governance. • Represent Diyar at executive briefings, steering committees, and industry forums to reinforce thought leadership and trust. Education & Qualification • Bachelor’s degree in Business, IT, or related field. Experience • 8+ years of enterprise account management experience in IT services within KSA. • Proven track record of growing large accounts profitably through consultative and solution selling. • Strong knowledge of IT solutions: digital transformation, cloud, infrastructure, managed services, and cybersecurity. • Established contacts and experience in Riyadh and the KSA market are a must. • Proficiency in Microsoft Dynamics CRM for account planning and governance. • Arabic language speaker with excellent English communication skills (written & spoken) • Experience working in one or more verticals such as BFSI, Government, or Energy is highly desirable. Special Skills • Entrepreneurial and growth mindset, with the ability to anticipate client needs and translate them into opportunities. • Relationship-driven with strong consultative and solution-selling skills. • Strategic thinker capable of linking technology solutions to measurable business outcomes. • Collaborative, resilient, and client-focused, with strong problem-solving abilities. • Comfortable engaging at executive level and thriving in a fast-paced, competitive environment.

Initiate, build, strengthen, and expand long-term relationships with C-level stakeholders across assigned strategic accounts. Lead strategic account planning and governance processes, ensuring delivery excellence, profitability, and alignment with client objectives. Identify, position, and close upsell and cross-sell opportunities across applications, cloud, cybersecurity, digital transformation, and managed services. Ensure seamless delivery of projects by acting as the bridge between client leadership and internal delivery teams, escalating when needed. Monitor account health (revenue, profitability, customer satisfaction, renewals) and take proactive action to defend and grow share of wallet. Leverage local contacts and market knowledge in Riyadh and KSA to strengthen Diyar’s footprint and competitive edge. Collaborate with Marketing, Alliances, Presales, and Service Delivery to bring new value-added solutions to clients. Support the company’s transition into a verticalized approach, tailoring engagement strategies for BFSI, Government, Energy, and other industries. Maintain disciplined CRM updates (Microsoft Dynamics), ensuring accurate forecasting, pipeline visibility, and governance. Represent Diyar at executive briefings, steering committees, and industry forums to reinforce thought leadership and trust.