Quality Assurance Manager

MRG is proud to be partnering with a leading Facility Management business in Saudi Arabia, recognised for delivering high-quality integrated FM services across a diverse portfolio of assets. With a strong reputation for operational excellence and a commitment to continuous improvement, the business is seeking an experienced Quality Manager to drive and maintain best-in-class quality standards across its operations. This is a critical appointment for an individual who combines strong technical quality management expertise with hands-on Facility Management experience and a passion for operational excellence. The Role As Quality Manager, you will be responsible for leading and developing the organisation's quality management framework, ensuring compliance with international standards, contractual obligations, and client requirements across all FM operations. You will play a key role in driving continuous improvement initiatives, enhancing service delivery standards, overseeing audit programmes, and promoting a quality-focused culture throughout the business. Key Responsibilities • Develop, implement, and maintain the Quality Management System across all Facility Management operations • Ensure compliance with ISO standards, regulatory requirements, contractual obligations, and client expectations • Lead internal and external audits, inspections, and quality assurance programmes • Monitor and report on quality performance metrics, KPIs, and compliance standards across the business • Drive continuous improvement initiatives focused on operational efficiency, service quality, and customer satisfaction • Manage corrective and preventive action plans and ensure effective resolution of non-conformities • Partner with operational teams to identify process improvement opportunities and implement best practices • Provide leadership, guidance, and training to promote a culture of quality and continuous improvement • Prepare and present quality reports, performance analysis, and recommendations to senior management • Support business objectives through strategic quality planning and process optimisation initiatives Candidate Profile The successful candidate will bring a strong background in quality management within the Facility Management sector and demonstrate: • Minimum 6 years' experience as a Quality Manager • Previous experience working within a Facility Management company is essential • Fluent Arabic and English language skills are mandatory and non-negotiable • Strong expertise in Quality Management Systems and continuous improvement methodologies • Sound knowledge of international quality standards, compliance requirements, and audit processes • Experience using quality assurance tools, reporting platforms, and performance measurement systems • Proven leadership experience with the ability to influence, engage, and develop teams • Strong analytical and problem-solving skills with a data-driven approach to decision-making • Excellent stakeholder management and communication skills • A proactive and hands-on approach with a strong commitment to operational excellence

Minimum 6 years' experience as a Quality Manager. Previous experience working within a Facility Management company is essential. Fluent Arabic and English language skills are mandatory and non-negotiable. Strong expertise in Quality Management Systems and continuous improvement methodologies. Sound knowledge of international quality standards, compliance requirements, and audit processes. Experience using quality assurance tools, reporting platforms, and performance measurement systems. Proven leadership experience with the ability to influence, engage, and develop teams. Strong analytical and problem-solving skills with a data-driven approach to decision-making. Excellent stakeholder management and communication skills. A proactive and hands-on approach with a strong commitment to operational excellence.

Develop, implement, and maintain the Quality Management System across all Facility Management operations. Ensure compliance with ISO standards, regulatory requirements, contractual obligations, and client expectations. Lead internal and external audits, inspections, and quality assurance programmes. Monitor and report on quality performance metrics, KPIs, and compliance standards across the business. Drive continuous improvement initiatives focused on operational efficiency, service quality, and customer satisfaction. Manage corrective and preventive action plans and ensure effective resolution of non-conformities. Partner with operational teams to identify process improvement opportunities and implement best practices. Provide leadership, guidance, and training to promote a culture of quality and continuous improvement. Prepare and present quality reports, performance analysis, and recommendations to senior management. Support business objectives through strategic quality planning and process optimisation initiatives.