Quality Engineer

Role Summary The Quality Engineer supports the delivery of safe, compliant, and reliable facility management services. The role monitors service quality, audits operational processes, investigates non-conformances, and drives corrective and preventive actions. The Quality Engineer works with internal teams, service providers, and clients to improve performance and ensure services meet contractual, regulatory, and organizational requirements. Key Responsibilities • Develop, implement, and maintain quality procedures, inspection plans, checklists, and documentation for facility management services. • Conduct scheduled and ad hoc audits and inspections of facilities, maintenance activities, cleaning, security, landscaping, and other contracted services. • Monitor supplier and contractor performance against service-level agreements (SLAs), key performance indicators (KPIs), and contract requirements. • Record and investigate service failures, complaints, defects, incidents, and non-conformances; identify root causes and track corrective and preventive actions to closure. • Analyze quality data, trends, audit findings, and customer feedback; prepare reports and recommend improvements. • Verify that maintenance records, asset registers, permits, risk assessments, and other required documents are complete and up to date. • Support compliance with applicable health, safety, environmental, building, and quality requirements. • Participate in client meetings, operational reviews, and continuous-improvement initiatives. • Provide quality guidance and training to facility teams and service providers. • Maintain organized, accurate records and support internal or external audits. Qualifications and Experience • Bachelor’s degree or diploma in Engineering, Facilities Management, Quality Management, or a related field; equivalent experience may be considered. • Experience in quality assurance, quality control, facilities management, building operations, or service-provider oversight. • Familiarity with quality management systems and audit practices; knowledge of ISO 9001 is an advantage. • Experience reviewing SLAs, KPIs, maintenance records, and contractor performance. • Knowledge of relevant health, safety, environmental, and facilities compliance requirements. • Proficiency with Microsoft Office and digital reporting or work-order systems. Skills and Competencies • Strong analytical, investigation, and problem-solving skills. • Clear written and verbal communication. • Attention to detail and effective record-keeping. • Ability to work collaboratively with operations teams, clients, and contractors. • Confidence conducting inspections, audits, and follow-up discussions. • Good organization and time management, with the ability to prioritize competing tasks. • Commitment to service quality, safety, and continuous improvement. Performance Measures • Audit and inspection completion rates. • Closure rate and timeliness of corrective and preventive actions. • Contractor and service-provider KPI performance. • Reduction in repeat defects, non-conformances, and customer complaints. • Accuracy and timeliness of quality reports and records. • Compliance with contractual, organizational, and regulatory requirements.

Bachelor’s degree or diploma in Engineering, Facilities Management, Quality Management, or a related field; equivalent experience may be considered. Experience in quality assurance, quality control, facilities management, building operations, or service-provider oversight. Familiarity with quality management systems and audit practices; knowledge of ISO 9001 is an advantage. Experience reviewing SLAs, KPIs, maintenance records, and contractor performance. Knowledge of relevant health, safety, environmental, and facilities compliance requirements. Proficiency with Microsoft Office and digital reporting or work-order systems.

Develop, implement, and maintain quality procedures, inspection plans, checklists, and documentation for facility management services. Conduct scheduled and ad hoc audits and inspections of facilities, maintenance activities, cleaning, security, landscaping, and other contracted services. Monitor supplier and contractor performance against service-level agreements (SLAs), key performance indicators (KPIs), and contract requirements. Record and investigate service failures, complaints, defects, incidents, and non-conformances; identify root causes and track corrective and preventive actions to closure. Analyze quality data, trends, audit findings, and customer feedback; prepare reports and recommend improvements. Verify that maintenance records, asset registers, permits, risk assessments, and other required documents are complete and up to date. Support compliance with applicable health, safety, environmental, building, and quality requirements. Participate in client meetings, operational reviews, and continuous-improvement initiatives. Provide quality guidance and training to facility teams and service providers. Maintain organized, accurate records and support internal or external audits.