Project Manager - ServiceNow

In this role, you will collaborate closely with one of our esteemed clients—a globally recognized leader in their industry, distinguished by their commitment to excellence, innovation, and delivering exceptional value. As a trusted IT consulting partner, Dautom is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation. Role Overview : Project Manager – ServiceNow Job Location : Jeddah, KSA (onsite) Engagement Type : 6 months extendable contract (Long term) We are looking for an experienced Project Manager with strong ServiceNow experience to lead and manage ServiceNow-related projects within a banking environment. The ideal candidate will have a proven track record of managing enterprise IT projects, coordinating cross-functional teams, and delivering ServiceNow implementations, enhancements, integrations, or transformation initiatives. Key Responsibilities : • Lead end-to-end ServiceNow projects from planning and requirements through implementation, testing, deployment, and stabilization. • Manage project scope, timelines, budgets, risks, dependencies, and deliverables. • Work closely with business stakeholders, IT teams, ServiceNow technical teams, vendors, and senior management. • Coordinate ServiceNow implementation, enhancement, migration, integration, and platform upgrade activities. • Ensure alignment of ServiceNow solutions with business processes, ITSM best practices, and banking requirements. • Manage project governance, reporting, steering committee updates, and stakeholder communications. • Drive requirements gathering, process workshops, solution validation, UAT, and go-live readiness. • Identify and manage project risks, issues, dependencies, and change requests. • Coordinate with ServiceNow developers, architects, administrators, and integration teams. • Ensure appropriate documentation, project controls, and knowledge transfer are maintained. • Support continuous improvement and optimization of ServiceNow processes and platform capabilities. Mandatory Requirements • 7+ years of overall IT Project Management experience. • Strong hands-on Project Management experience involving ServiceNow. • Experience managing ServiceNow implementation / rollout / enhancement / integration projects. • Strong understanding of ServiceNow ITSM processes such as Incident, Problem, Change, Request and Service Management. • Experience working with multiple stakeholders across business and IT functions. • Strong experience in project governance, risk management, vendor management, and delivery management. • Experience working in a banking / financial services environment is highly preferred. • Strong communication, stakeholder management, and leadership skills. • PMP / PRINCE2 / Agile certification is an advantage. For more details, please inbox me : [email protected]

7+ years of overall IT Project Management experience. Strong hands-on Project Management experience involving ServiceNow. Experience managing ServiceNow implementation / rollout / enhancement / integration projects. Strong understanding of ServiceNow ITSM processes such as Incident, Problem, Change, Request and Service Management. Experience working with multiple stakeholders across business and IT functions. Strong experience in project governance, risk management, vendor management, and delivery management. Experience working in a banking / financial services environment is highly preferred. Strong communication, stakeholder management, and leadership skills. PMP / PRINCE2 / Agile certification is an advantage.

Lead end-to-end ServiceNow projects from planning and requirements through implementation, testing, deployment, and stabilization. Manage project scope, timelines, budgets, risks, dependencies, and deliverables. Work closely with business stakeholders, IT teams, ServiceNow technical teams, vendors, and senior management. Coordinate ServiceNow implementation, enhancement, migration, integration, and platform upgrade activities. Ensure alignment of ServiceNow solutions with business processes, ITSM best practices, and banking requirements. Manage project governance, reporting, steering committee updates, and stakeholder communications. Drive requirements gathering, process workshops, solution validation, UAT, and go-live readiness. Identify and manage project risks, issues, dependencies, and change requests. Coordinate with ServiceNow developers, architects, administrators, and integration teams. Ensure appropriate documentation, project controls, and knowledge transfer are maintained. Support continuous improvement and optimization of ServiceNow processes and platform capabilities.