TECEZE
Field IT Support Engineer
Dammam, Saudi ArabiaPosted 1 weeks ago
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- Salary
- AED 12k–18k a month· est.
- Job type
- Full time
- Level
- Mid level
- Field
- Engineering & Technology
- Work mode
- On site
About the role
Role: Field IT Support Engineer Experience: 4+ Years Location: Dammam, Saudi Arabia JD: Field IT support and end-user device troubleshooting Desktop/laptop/printer break-fix support Hardware replacement and OEM/warranty coordination Asset management, tagging, imaging, and GAMS-related activities Depot and stock management Smart Hands support for engineering/lab environments Network, LAN/WAN and connectivity support Conference room, AV, and VVIP support Server room and network Smart Hands support Local printer support Incident and Service Request management Vendor coordination and dispatch-site support Cybersecurity and vulnerability-related on-site support Knowledge Article, SOP, and site-specific documentation VIP support and critical incident handling
Responsibilities
Field IT support and end-user device troubleshooting; Desktop/laptop/printer break-fix support; Hardware replacement and OEM/warranty coordination; Asset management, tagging, imaging, and GAMS-related activities; Depot and stock management; Smart Hands support for engineering/lab environments; Network, LAN/WAN and connectivity support; Conference room, AV, and VVIP support; Server room and network Smart Hands support; Local printer support; Incident and Service Request management; Vendor coordination and dispatch-site support; Cybersecurity and vulnerability-related on-site support; Knowledge Article, SOP, and site-specific documentation; VIP support and critical incident handling
Skills
- Field IT support
- end-user device troubleshooting
- Desktop/laptop/printer break-fix
- Hardware replacement
- OEM/warranty coordination
- Asset management
- imaging
- GAMS-related activities
- Depot and stock management
- Smart Hands support
- engineering/lab environments
- Network, LAN/WAN
- connectivity support
- Conference room support
- AV support
- VVIP support
- Server room support
- Incident management
- Service Request management
- Vendor coordination
- dispatch-site support
- Cybersecurity
- vulnerability-related on-site support
- Knowledge Article
- SOP documentation
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