SD Field Support Engineer

Responsibilities • Provide onsite L1/L2 technical support for desktops, laptops, printers, and other IT peripherals. • Troubleshoot hardware, software, and connectivity issues. • Support Microsoft 365, Teams, and video-conferencing equipment. • Perform hardware installation, configuration, replacement, and preventive maintenance. • Troubleshoot LAN/Wi-Fi connectivity and perform basic network checks. • Coordinate technical escalations with network, infrastructure, security, and vendor teams. • Maintain technical records and support operational procedures. Requirements • Diploma degree in Computer Science, Information Technology, or a related field. • 3+ Yrs. of experience in Field Support. • CompTIA A+, Network+, or equivalent certification. • ITIL Foundation certification. • Hands-on experience in desktop hardware and software troubleshooting. • Good knowledge of Microsoft 365, end-user devices, and basic networking. • Fluency in spoken and written Arabic and English.

Diploma degree in Computer Science, Information Technology, or a related field. 3+ Yrs. of experience in Field Support. CompTIA A+, Network+, or equivalent certification. ITIL Foundation certification. Hands-on experience in desktop hardware and software troubleshooting. Good knowledge of Microsoft 365, end-user devices, and basic networking. Fluency in spoken and written Arabic and English.

Provide onsite L1/L2 technical support for desktops, laptops, printers, and other IT peripherals. Troubleshoot hardware, software, and connectivity issues. Support Microsoft 365, Teams, and video-conferencing equipment. Perform hardware installation, configuration, replacement, and preventive maintenance. Troubleshoot LAN/Wi-Fi connectivity and perform basic network checks. Coordinate technical escalations with network, infrastructure, security, and vendor teams. Maintain technical records and support operational procedures.