IT Support Engineer (Part-Time / On-Call)

About the role

Requirements

• Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience of ticketing tools (ServiceNow / Remedy etc.)

Responsibilities

• This is a part-time, on-call independent contractor opportunity. Work will be assigned as service tickets arise, so availability and flexibility are important.
• Ensure timely resolution of end-user IT issues at on-site locations.
• Provide desk-side support, PC break/fix, and basic administrative tasks for Windows, macOS, and Linux environments.
• Assist with LAN/WAN troubleshooting, TCP/IP networking, DNS, DHCP, VPN, and RDP as needed.
• Handle smart hands support for peripherals and networking hardware (monitors, printers, routers, switches, etc.).
• Document issues and resolutions, participate in problem management, and analyze repeat issues to implement preventive actions.
• Maintain clear communication with clients and management; manage tasks to meet deadlines with minimal supervision.

Skills

• IT Infrastructure field support
• Windows OS administration
• macOS and Linux OS administration
• TCP/IP networking
• DNS
• DHCP
• VPN
• RDP
• Printer troubleshooting
• Desktop hardware troubleshooting
• LAN/WAN concepts
• ServiceNow
• Remedy
• Smart Hands / on-site hardware support
• Ticketing tools
• Customer-facing communication