Call Center Representative

Kaya Aesthetic is looking for an experienced and customer-focused Call Center Agent to join our growing team in Saudi Arabia. Key Responsibilities: • Handle incoming and outgoing calls, WhatsApp enquiries, and social media leads. • Manage appointment bookings, confirmations, cancellations, and rescheduling. • Provide clients with accurate information about aesthetic treatments, dermatology services, packages, and promotions. • Follow up with potential clients and convert inquiries into confirmed appointments. • Handle customer complaints and inquiries professionally, ensuring a high level of customer satisfaction. • Maintain excellent customer relationships through effective communication and follow-ups. • Achieve monthly appointment booking, sales, and conversion targets. • Maintain accurate client information and interactions in the CRM system. Requirements: • Previous experience as a Call Center Agent in an Aesthetic, Dermatology, or Beauty Clinic. • Fluency in Arabic and English is mandatory. • Excellent communication, telephone etiquette, and customer-handling skills. • Strong sales and lead-conversion abilities. • Customer-focused, proactive, and target-oriented. • Ability to handle multiple inquiries in a fast-paced environment. REMOTE-BASED.