Contact Center Specialist

About the role

Requirements

• - Saudi National only.
• - Fluent in Arabic and English (spoken and written).
• - Strong communication and customer service skills.
• - Good computer skills and attention to detail.
• - Ability to multitask and work in a fast-paced environment.
• - University students, fresh graduates, or candidates seeking a flexible part-time opportunity are encouraged to apply.

Responsibilities

• - Receive and manage customer inquiries across all communication channels.
• - Log all customer inquiries and prospects into the ICABS system.
• - Allocate prospects to the assigned Sales Consultant in each branch.
• - Notify the assigned consultant immediately via email and WhatsApp.
• - Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.
• - Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).
• - Maintain accurate records and ensure excellent customer service at all times.

Skills

• Customer service
• Multichannel communication
• CRM logging (ICABS system)
• Arabic (fluent)
• English (fluent)
• Data entry
• Excel / computer skills
• Attention to detail
• Timely follow-up
• Remote/hybrid work
• Time management
• Escalation handling
• Fast-paced environment