A Policies & Procedures Manager

Company Description: Mohammed Abdulmohsin Al-Kharafi & Sons WLL (MAK) is a multinational, diverse group with a broad range of interests, the company has been rooted in Kuwait for over eighty years and has operated on a global scale since then. In Construction, the company is a completely integrated Grade A international contractor. The company combines diversity with cohesion. While major subsidiaries operate independently, the Head Office provides corporate services and strategic direction. Continuous collaboration across subsidiaries and divisions ensures that engaging with one part means tapping into the collective strength, expertise and resources of the entire organization, thereby delivering far greater value than the sum of its parts. Thecompany’smanagement philosophyisrooted in empowering individuals, nurturing self-confidence and encouraging decisive action to foster a strong entrepreneurial spirit. This approach is seamlessly integrated with rigorous business discipline, cutting-edge technology and effective management practices. It’s this powerful combination that has propelled the company to the forefront of the region’s corporate landscape, with a workforce of more than 12,000 professionals. •Mohammed Abdulmohsin Al-Kharafi & Sons, with executed projects in more than thirty countries, has been ranked in the hundredth position on ENR’s Top 250 International Contractors’ Survey in 2025. • Role Description: Policies & Procedures Manager - Full-time | On-site | Al Asimah, Kuwait Important: This role requires hands-on experience building or owning an organization’s policies and procedures framework. Applications without this experience will not be considered. About the Role The Policies & Procedures Manager owns the full lifecycle of the company’s internal documentation: drafting, reviewing, approving, distributing, updating and retiring policies and procedures. The goal is for every department to work from clear, approved and current documents that comply with internal standards, legal requirements and industry best practice. Key Responsibilities Establish and maintain the policy framework, including document hierarchy, templates, numbering and version control. Map business processes and work with department heads to identify gaps, overlaps and conflicts. Draft and revise policies, procedures, work instructions and forms in Arabic and English. Align documents with the Delegation of Authority, RACI matrices, the organizational structure and ERP workflows. Manage the review and approval path with Legal, Finance, HR, Procurement, Risk, Internal Audit and HSE. Maintain a centralized, searchable repository and a periodic review schedule. Deliver training and briefings to support adoption of new and updated policies. Monitor adherence through reviews and audits, manage exceptions, and close document-related audit findings. Report to senior management on document status, compliance and priorities, and propose improvements to efficiency and risk management. Required Qualifications MBA, Bachelor’s degree in Business Administration, Law, Engineering, Management or a related field. 8+ years in policies and procedures, governance, process excellence, quality or compliance, including at least 3 years leading a team or an enterprise-wide program. Proven record of building or restructuring a company-wide policies and procedures framework, beyond a single function. Strong process mapping skills (BPMN or similar), and experience with RACI matrices and Delegation of Authority. Excellent written Arabic and English, with the ability to turn complex operations into clear, practical documents. Experience in compliance, risk assessment, and internal controls. Proven ability to facilitate workshops and influence stakeholders without direct authority. Preferred Qualifications Experience in contracting, engineering or large industrial companies, ideally in the GCC. Experience aligning procedures with an ERP system, such as SAP. Knowledge of local regulations and tender requirements. Relevant certifications, such as CBPP, Lean Six Sigma, ISO 9001 Lead Auditor, CIA, CRMA or GRCP. Familiarity with document management systems, such as SharePoint. What We Value Attention to detail, sound judgment, and the ability to manage multiple priorities. Commitment to health, safety, environmental standards, and ethical business practice.

MBA, Bachelor’s degree in Business Administration, Law, Engineering, Management or a related field. 8+ years in policies and procedures, governance, process excellence, quality or compliance, including at least 3 years leading a team or an enterprise-wide program. Proven record of building or restructuring a company-wide policies and procedures framework, beyond a single function. Strong process mapping skills (BPMN or similar), and experience with RACI matrices and Delegation of Authority. Excellent written Arabic and English, with the ability to turn complex operations into clear, practical documents. Experience in compliance, risk assessment, and internal controls. Proven ability to facilitate workshops and influence stakeholders without direct authority.

Establish and maintain the policy framework, including document hierarchy, templates, numbering and version control. Map business processes and work with department heads to identify gaps, overlaps and conflicts. Draft and revise policies, procedures, work instructions and forms in Arabic and English. Align documents with the Delegation of Authority, RACI matrices, the organizational structure and ERP workflows. Manage the review and approval path with Legal, Finance, HR, Procurement, Risk, Internal Audit and HSE. Maintain a centralized, searchable repository and a periodic review schedule. Deliver training and briefings to support adoption of new and updated policies. Monitor adherence through reviews and audits, manage exceptions, and close document-related audit findings. Report to senior management on document status, compliance and priorities, and propose improvements to efficiency and risk management.