IBT: No. 1 Outsourcing Company in Middle East

Call Center Agent / Customer Service Representative - KSA National English & Arabic Speaker

Dammam, Saudi ArabiaPosted yesterday

Salary
AED 4k+ a month
Job type
Contract
Level
Junior
Field
Customer Support
Work mode
Remote

About the role

• Candidates should have strong spoken & written communication in both Arabic & English • Ability to handle calls, chats and emails in a professional manner. • Follow up on open cases and see them to closures. • Escalate necessary cases to respective teams as and when needed. • Willingness to work in shifts as this will be 24 * 7 operations. • Minimum 1 year call center experience needed. Preferably from hospitality sector. • Candidates who are available to start immediately will be considered. • Job location - Dammam or Al Khobar, KSA. Initially this will be work from home but will need client location visit from 6th Dec till end of project i.e. 15th Jan '27. (Client Location - Dhahran Exhibition Centre, Dhahran, Saudi Arabia.) • Job Duration : 3 to 4 Months • Salary : 4,500 SAR Per Month.

Requirements

Minimum 1 year call center experience needed. Preferably from hospitality sector. Candidates should have strong spoken & written communication in both Arabic & English. Willingness to work in shifts as this will be 24 * 7 operations. Candidates who are available to start immediately will be considered.

Responsibilities

Handle calls, chats and emails in a professional manner. Follow up on open cases and see them to closures. Escalate necessary cases to respective teams as and when needed.

Skills

  • Arabic language
  • English language
  • Call center
  • Customer service
  • Multichannel support
  • Escalation handling

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