IBT: No. 1 Outsourcing Company in Middle East
Call Center Agent / Customer Service Representative - KSA National English & Arabic Speaker
Dammam, Saudi ArabiaPosted yesterday
- Salary
- AED 4k+ a month
- Job type
- Contract
- Level
- Junior
- Field
- Customer Support
- Work mode
- Remote
About the role
• Candidates should have strong spoken & written communication in both Arabic & English • Ability to handle calls, chats and emails in a professional manner. • Follow up on open cases and see them to closures. • Escalate necessary cases to respective teams as and when needed. • Willingness to work in shifts as this will be 24 * 7 operations. • Minimum 1 year call center experience needed. Preferably from hospitality sector. • Candidates who are available to start immediately will be considered. • Job location - Dammam or Al Khobar, KSA. Initially this will be work from home but will need client location visit from 6th Dec till end of project i.e. 15th Jan '27. (Client Location - Dhahran Exhibition Centre, Dhahran, Saudi Arabia.) • Job Duration : 3 to 4 Months • Salary : 4,500 SAR Per Month.
Requirements
Minimum 1 year call center experience needed. Preferably from hospitality sector. Candidates should have strong spoken & written communication in both Arabic & English. Willingness to work in shifts as this will be 24 * 7 operations. Candidates who are available to start immediately will be considered.
Responsibilities
Handle calls, chats and emails in a professional manner. Follow up on open cases and see them to closures. Escalate necessary cases to respective teams as and when needed.
Skills
- Arabic language
- English language
- Call center
- Customer service
- Multichannel support
- Escalation handling
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