Information Technology Governance Lead Expert

Purpose of Job Jobholders at this level may be regarded as a source of expertise and are responsible for developing frameworks, policies and operational plans. They also analyze complex issues, understand business needs, bring together multiple concepts and translate them into tangible actions and support to enhance performance of the function. Job Resposiblites IT Service Management • Conduct needed benchmark and research, collect business users' operational needs, and accordingly define, maintenance, and update of ZATCA IT & Digitization services offerings • Collaborate with business users and relevant IT functions and stakeholders to challenge and understand business requirements and accordingly formulate ZATCA IT & Digitization service catalogue • Receive change requests related to IT services, perform impact assessment on IT services and accordingly update the IT service catalog after implementation and acceptance • Gather business requirements and customer needs, and develop IT service portfolio to meet business and customer needs • Understand IT & Digitization strategy and objectives, collect IT services performance data, and accordingly set IT service KPIs ensuring meeting business and operational objectives • Monitor and analyze Service Level management (SLM) process, negotiate IT Technical Service Level Agreement (SLA) with service providers and negotiate IT Technical Internal Service Level Agreement with internal stakeholders • Gather all needed input to measure the adherence of internal and external stakeholders and service providers to the developed and agreed upon set of KPIs • Monitor and collect the performance of IT & Digitization services, generate regular reports against set KPIs and objectives and communicate IT services performance reports to all internal and external stakeholders Job Details Organization and Operations • Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner • Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner • Escalate complex problems to the relevant person to ensure cases/issues are closed properly • Perform other duties as requested People Management • Train junior staff on the different job activities to ensure transfer of know-how, when applicable • Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff • Support junior staff or direct reports in order to execute their duties according to set policies and processes Communication and Contacs Education • Bachelor’s degree in Computer Science, Information Technology, or equivalent is required • Master’s degree in Information Technology Management, Computer Science, Business Administration, or equivalent is preferred Experience A minimum of 6 years of relevant experience Competencies Collaboration and Communication - Proficient Customer Focus - Proficient Enablement of Change and Innovation - Proficient IT Compliance - Advanced IT Strategy and Architecture - Advanced Negotiation and Influence - Advanced Professionalism - Proficient Project Management - Advanced Results Oriented - Proficient Vendor Management - Advanced

Bachelor’s degree in Computer Science, Information Technology, or equivalent is required. Master’s degree in Information Technology Management, Computer Science, Business Administration, or equivalent is preferred. A minimum of 6 years of relevant experience.

IT Service Management: Conduct benchmark and research, collect business users' operational needs, define, maintain, and update ZATCA IT & Digitization services offerings; Collaborate with business users and IT functions to formulate ZATCA IT & Digitization service catalogue; Receive change requests, perform impact assessment on IT services, and update the service catalog after implementation and acceptance; Gather business requirements and customer needs, and develop IT service portfolio; Understand IT & Digitization strategy, collect IT services performance data, and set IT service KPIs; Monitor and analyze Service Level Management (SLM), negotiate Technical Service Level Agreements with service providers and internal stakeholders; Gather inputs to measure KPI adherence; Monitor and report IT & Digitization services performance to stakeholders. Additional duties include following policies, assisting and guiding junior staff, escalating complex problems, and performing other duties as requested. People Management: Train junior staff, provide direction and monitor workload, support in order to execute duties according to policies. Education and Experience: Requires a Bachelor’s degree with at least 6 years of relevant experience.