Specialist

Overview Job Description Job Title Specialist Job Code 650282 Grade I2 Group Corporate Planning & Enablement Division Corporate Technology Department Corporate IT Operations Unit Technology Excellence ROLE PURPOSE The aim is to state the overall significance of the job from the organization’s perspective. The role exists to support technology governance, performance, compliance, and operational excellence activities by monitoring technology KPIs, coordinating governance and compliance requirements, supporting planning and budgeting activities, and maintaining visibility over technology assets, licenses, vendors, and related investments. The role contributes to consistent governance practices and provides accurate reporting and insights to support technology planning and decision-making. Key Accountabilities & Activities This section describes the principal outputs required from the job. Key Accountabilities Key Activities • Technology Governance • Support the development and maintenance of technology governance frameworks, policies, procedures, and related documentation. • Coordinate governance requirements across technology functions and support consistent implementation of approved practices. • Maintain governance records and follow up on required actions. • Technology Performance Management • Monitor and track technology performance metrics and KPIs against defined targets. • Consolidate performance information and identify variances requiring follow-up. • Support the preparation of periodic operational and executive performance reports. • Compliance & Assurance • Monitor compliance with organizational standards, regulatory requirements, and applicable technology controls. • Coordinate technology governance reviews, assessments, and compliance activities. • Track observations and corrective actions arising from reviews and audits. • Technology Planning & Budgeting • Support technology planning and budgeting activities in coordination with relevant stakeholders. • Track technology plans, budgets, and related activities against approved requirements. • Consolidate relevant information and provide analysis to support planning decisions. • Technology Procurement & Vendor Management • Coordinate technology procurement requirements and activities throughout the purchasing lifecycle. • Support vendor engagement, contract renewals, and strategic sourcing activities. • Maintain relevant procurement and vendor information and follow up on required actions. • Technology Asset & License Management • Maintain accurate technology asset and software license inventories and records. • Monitor asset utilization, lifecycle requirements, and software licensing needs. • Support compliance with software licensing and technology asset management requirements. • Technology Investment Monitoring • Monitor technology spending and support the assessment of technology investments against business priorities and objectives. • Consolidate cost, utilization, and investment information to provide visibility to relevant stakeholders. • Support identification of opportunities to optimize technology costs and utilization. • Operational Excellence & Reporting • Support continuous improvement and governance best practices across technology functions. • Prepare governance, compliance, asset, procurement, and performance reports and dashboards as required. • Provide accurate information and insights to support management planning and decision-making. • Policies, Processes & Procedures • Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. • Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment. • Information Security • Comply with all relevant information security practices and standards to ensure data integrity and confidentiality. JOB SPECIFICATIONS Academic And Professional Qualifications • Bachelor’s degree in Information Technology, Information Systems, Business Administration, Management Information Systems, or a related field. • Relevant certifications in IT governance, quality, IT service management, or related areas are considered an advantage. Years And Nature Of Experience • 2–4 years of relevant experience in technology governance, technology performance, IT quality, IT compliance, or related technology excellence functions.

Bachelor’s degree in Information Technology, Information Systems, Business Administration, Management Information Systems, or a related field. Relevant certifications in IT governance, quality, IT service management, or related areas are considered an advantage. 2–4 years of relevant experience in technology governance, technology performance, IT quality, IT compliance, or related technology excellence functions.

The role exists to support technology governance, performance, compliance, and operational excellence activities by monitoring technology KPIs, coordinating governance and compliance requirements, supporting planning and budgeting activities, and maintaining visibility over technology assets, licenses, vendors, and related investments. The role contributes to consistent governance practices and provides accurate reporting and insights to support technology planning and decision-making. Key activities include: - Technology Governance: develop and maintain governance frameworks, policies, procedures, and documentation; coordinate governance requirements across technology functions; maintain governance records. - Technology Performance Management: monitor and track performance metrics and KPIs; consolidate performance information; support periodic operational and executive reports. - Compliance & Assurance: monitor compliance with standards and regulatory requirements; coordinate reviews and audits; track observations and corrective actions. - Technology Planning & Budgeting: support planning and budgeting; track plans and budgets; provide analysis for decisions. - Technology Procurement & Vendor Management: coordinate procurement activities; support vendor engagements, renewals, and sourcing; maintain procurement data. - Technology Asset & License Management: maintain asset and software license inventories; monitor utilization and lifecycle; ensure license compliance. - Technology Investment Monitoring: monitor spending; assess investments; consolidate cost and utilization data. - Operational Excellence & Reporting: support governance improvements; prepare reports and dashboards; provide insights for management decisions. - Policies, Processes & Procedures: follow policies and SOPs; ensure safety, quality, and environmental controls. - Information Security: comply with information security practices and standards.