Business Development Manager – E-Commerce

We are seeking an experienced and results-driven Business Development Manager – E-Commerce to lead and grow our e-commerce business across three major business divisions: B2B Pet Products, B2B Stationery Products, and FMCG. The successful candidate will be responsible for developing and executing business strategies, driving online sales and revenue growth, expanding market reach, and improving overall business profitability. The role involves managing e-commerce operations across major online marketplaces, including Amazon, Noon, and other relevant platforms, while identifying new business opportunities and strengthening the company's competitive position. This is a leadership opportunity for a commercially minded professional with strong business development, sales, digital marketing, and financial management capabilities, offering significant autonomy and accountability for business performance. Key Responsibilities A. Business Strategy & Development • Develop and implement comprehensive business strategies to achieve revenue, profitability, and market expansion targets. • Identify new business opportunities, market trends, customer segments, and potential growth channels. • Develop strategies to expand the company's presence across B2B and online retail markets. • Conduct market research and competitor analysis to strengthen market positioning and identify opportunities for growth. • Establish annual business plans, sales targets, budgets, and key performance indicators (KPIs). B. E-Commerce & Marketplace Management • Manage and grow online sales across Amazon, Noon, and other relevant e-commerce platforms. • Develop strategies for marketplace expansion, product listing optimization, pricing, promotions, and advertising. • Monitor marketplace performance, product rankings, conversion rates, customer reviews, and sales trends. • Ensure product listings, inventory availability, pricing, and promotional activities are effectively managed. • Explore opportunities to establish new online sales channels, partnerships, and direct-to-customer platforms. C. Sales & Revenue Growth • Drive sales growth across B2B Pet Products, B2B Stationery Products, and FMCG divisions. • Develop customer acquisition and retention strategies to increase sales volume and customer lifetime value. • Build and maintain strong relationships with key customers, suppliers, distributors, and business partners. • Identify cross-selling and upselling opportunities across the company's product portfolio. • Establish sales forecasts and implement initiatives to achieve revenue and profitability targets. D. Marketing & Product Development • Plan and execute digital marketing campaigns, promotional activities, and marketplace advertising strategies. • Coordinate with marketing teams to improve brand visibility, customer engagement, and online sales conversion. • Identify new product opportunities based on market demand, customer feedback, and competitor analysis. • Support new product launches, product positioning, pricing strategies, and promotional planning. • Evaluate marketing campaign performance and optimize spending to improve return on investment (ROI). E. Financial & Operational Management • Take responsibility for business performance, including revenue growth, gross margins, operating costs, and profitability. • Prepare and monitor budgets, sales forecasts, purchase forecasts, and business performance reports. • Analyze sales data, product profitability, inventory turnover, and operating expenses to support decision-making. • Coordinate with procurement, inventory, warehouse, finance, and logistics teams to ensure efficient business operations. • Implement cost-control measures, improve operational efficiency, and minimize unnecessary business expenses. • Ensure compliance with applicable UAE regulations, marketplace policies, and internal company procedures. F. Team Leadership & Performance Management • Lead, motivate, and develop the e-commerce and business development team to achieve organizational objectives. • Establish clear responsibilities, performance targets, and accountability across the team. • Monitor individual and departmental performance through regular reviews and reporting. • Foster a culture of innovation, collaboration, customer focus, and continuous improvement. • Recruit, mentor, and develop talent to support the long-term growth of the business. Qualifications & Experience Required Qualifications • Bachelor's degree in Business Administration, Commerce, Marketing, or a related field. • Minimum of 4 years of experience in e-commerce business development, online sales, or business management, preferably with responsibility for business performance and profitability. • Hands-on experience managing Amazon, Noon, and other major e-commerce marketplaces. • Proven track record of driving sales growth, developing business opportunities, and improving profitability. • Strong understanding of e-commerce operations, marketplace management, digital marketing, pricing, and product positioning. • Experience in sales forecasting, budgeting, financial analysis, and performance reporting. • Excellent leadership, negotiation, communication, and decision-making skills. • Strong analytical abilities and proficiency in interpreting sales reports, business metrics, and market data. Preferred Qualifications • MBA or an advanced qualification in Business Administration, Marketing, or a related discipline. • Experience in the pet industry, including pet food, pet care, pet supplies, veterinary products, or related retail and distribution businesses. • Experience managing B2B sales alongside online marketplace operations. • Knowledge of FMCG and stationery product categories. • Experience in scaling an e-commerce business, launching new product categories, and developing new revenue streams. • Familiarity with e-commerce analytics, digital advertising tools, inventory management systems, and ERP platforms.

Bachelor's degree in Business Administration, Commerce, Marketing, or a related field. Minimum of 4 years of experience in e-commerce business development, online sales, or business management, preferably with responsibility for business performance and profitability. Hands-on experience managing Amazon, Noon, and other major e-commerce marketplaces. Proven track record of driving sales growth, developing business opportunities, and improving profitability. Strong understanding of e-commerce operations, marketplace management, digital marketing, pricing, and product positioning. Experience in sales forecasting, budgeting, financial analysis, and performance reporting. Excellent leadership, negotiation, communication, and decision-making skills. Strong analytical abilities and proficiency in interpreting sales reports, business metrics, and market data.

Develop and implement comprehensive business strategies to achieve revenue, profitability, and market expansion targets. Identify new business opportunities, market trends, customer segments, and potential growth channels. Develop strategies to expand the company's presence across B2B and online retail markets. Conduct market research and competitor analysis to strengthen market positioning and identify opportunities for growth. Establish annual business plans, sales targets, budgets, and key performance indicators (KPIs). Manage and grow online sales across Amazon, Noon, and other relevant e-commerce platforms. Develop strategies for marketplace expansion, product listing optimization, pricing, promotions, and advertising. Monitor marketplace performance, product rankings, conversion rates, customer reviews, and sales trends. Ensure product listings, inventory availability, pricing, and promotional activities are effectively managed. Explore opportunities to establish new online sales channels, partnerships, and direct-to-customer platforms. Drive sales growth across B2B Pet Products, B2B Stationery Products, and FMCG divisions. Develop customer acquisition and retention strategies to increase sales volume and customer lifetime value. Build and maintain strong relationships with key customers, suppliers, distributors, and business partners. Identify cross-selling and upselling opportunities across the company's product portfolio. Establish sales forecasts and implement initiatives to achieve revenue and profitability targets. Plan and execute digital marketing campaigns, promotional activities, and marketplace advertising strategies. Coordinate with marketing teams to improve brand visibility, customer engagement, and online sales conversion. Identify new product opportunities based on market demand, customer feedback, and competitor analysis. Support new product launches, product positioning, pricing strategies, and promotional planning. Evaluate marketing campaign performance and optimize spending to improve ROI. Take responsibility for business performance, including revenue growth, gross margins, operating costs, and profitability. Prepare and monitor budgets, sales forecasts, purchase forecasts, and business performance reports. Analyze sales data, product profitability, inventory turnover, and operating expenses to support decision-making. Coordinate with procurement, inventory, warehouse, finance, and logistics teams to ensure efficient business operations. Implement cost-control measures, improve operational efficiency, and minimize unnecessary business expenses. Ensure compliance with applicable UAE regulations, marketplace policies, and internal company procedures. Lead, motivate, and develop the e-commerce and business development team to achieve organizational objectives. Establish clear responsibilities, performance targets, and accountability across the team. Monitor individual and departmental performance through regular reviews and reporting. Foster a culture of innovation, collaboration, customer focus, and continuous improvement. Recruit, mentor, and develop talent to support the long-term growth of the business.