Workplace Experience Associate

Facilities Coordinator What this job involves: Providing onsite support You will be the upper facilities management’s trusted right hand on all facilities-related services. You’ll do this by managing the Facilities Services Helpdesk and ensuring the provision of necessary support in terms of documentation and resources for the timely and efficient delivery of services on site. Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise. You’ll also lend the team support by providing admin support including front desk duties, basic housekeeping. Also part of your job scope is to hit key performance indicators and meet service level agreements. Meeting the clients’ facilities needs At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of supplies and services through vendors. Making everyone safe and risk-free Do you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and order. You’ll also be expected to carry out these procedures, as needed. At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures and comply with the firm’s guidelines and strategies. Passion for service Do you have a prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we’re looking for! Team player JLL’s unmatched excellence is only made possible by teamwork—a core value we want you to possess. As the facilities coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviours is also under your mandate. Client focused enthusiast It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally.

Providing onsite support; manage the Facilities Services Helpdesk and ensure documentation and resources for timely and efficient delivery of on-site services; support admin tasks including front desk duties and basic housekeeping; hit key performance indicators and meet service level agreements; work with clients and suppliers onsite to identify facility-related enquiries and requirements; contribute to planning and budgeting, including procurement of supplies and services through vendors; implement and manage risk management programs, disaster recovery and business continuity plans; follow escalation and incident reporting procedures and comply with firm guidelines and strategies; demonstrate teamwork, flawless project execution, and adherence to company standards and procedures; interact with client staff and vendors to deliver efficient services and resolve conflicts; maintain effective communication with customers and stakeholders.