Deputy Project Manager

Key responsibilities • Support the planning and delivery of facility management services across the site or portfolio. • Coordinate hard and soft services, such as maintenance, cleaning, security, landscaping, waste management, and reception. • Monitor planned preventive maintenance and reactive maintenance to ensure work is completed on time and to the required standard. • Coordinate contractors and service providers, including work orders, site access, permits, risk assessments, and performance reviews. • Track service-level agreements (SLAs), key performance indicators (KPIs), customer feedback, and corrective actions. • Assist with budgets, cost control, purchase orders, invoices, forecasts, and reporting. • Conduct site inspections and help ensure facilities, equipment, and common areas are safe, functional, and well maintained. • Support compliance with applicable health and safety, fire safety, environmental, building, and contractual requirements. • Maintain accurate records, including asset registers, maintenance logs, inspection reports, permits, and incident documentation. • Respond to occupant or client concerns, coordinate resolution, and communicate progress clearly. • Support business continuity, emergency response, and incident investigations. • Identify opportunities to improve service quality, energy efficiency, sustainability, and operational processes. • Prepare routine reports and contribute to management meetings, audits, and project reviews. • Provide guidance and day-to-day support to facilities staff and other operational team members. Qualifications and experience • Bachelor’s degree, diploma, or equivalent experience in facilities management, engineering, building services, business, or a related field. • Typically 3–5 years of experience in facility management, building operations, or a related service-delivery role. • Experience coordinating contractors, maintenance activities, budgets, and client-facing services. • Familiarity with maintenance management systems, work-order processes, and Microsoft Office or equivalent tools. • Relevant facilities, health and safety, or project-management certification is an advantage. Skills and competencies • Strong planning, organization, and follow-through. • Effective communication and customer-service skills. • Ability to prioritize competing operational needs and resolve issues promptly. • Sound judgment and attention to detail. • Confidence coordinating teams, contractors, and stakeholders. • Budget awareness and basic reporting skills. • Commitment to safety, compliance, service quality, and continuous improvement. Performance measures • Achievement of agreed SLAs and KPIs. • Completion of preventive maintenance within schedule. • Timely resolution of service requests and reported issues. • Compliance with safety, audit, and contractual requirements. • Budget and cost-control performance. • Client and occupant satisfaction. Show more Show less

Bachelor’s degree, diploma, or equivalent experience in facilities management, engineering, building services, business, or a related field. Typically 3–5 years of experience in facility management, building operations, or a related service-delivery role. Experience coordinating contractors, maintenance activities, budgets, and client-facing services. Familiarity with maintenance management systems, work-order processes, and Microsoft Office or equivalent tools. Relevant facilities, health and safety, or project-management certification is an advantage.

Support the planning and delivery of facility management services across the site or portfolio. Coordinate hard and soft services, such as maintenance, cleaning, security, landscaping, waste management, and reception. Monitor planned preventive maintenance and reactive maintenance to ensure work is completed on time and to the required standard. Coordinate contractors and service providers, including work orders, site access, permits, risk assessments, and performance reviews. Track service-level agreements (SLAs), key performance indicators (KPIs), customer feedback, and corrective actions. Assist with budgets, cost control, purchase orders, invoices, forecasts, and reporting. Conduct site inspections and help ensure facilities, equipment, and common areas are safe, functional, and well maintained. Support compliance with applicable health and safety, fire safety, environmental, building, and contractual requirements. Maintain accurate records, including asset registers, maintenance logs, inspection reports, permits, and incident documentation. Respond to occupant or client concerns, coordinate resolution, and communicate progress clearly. Support business continuity, emergency response, and incident investigations. Identify opportunities to improve service quality, energy efficiency, sustainability, and operational processes. Prepare routine reports and contribute to management meetings, audits, and project reviews. Provide guidance and day-to-day support to facilities staff and other operational team members.